[User Feecback] Feedback sent with the feedback API do not appear under Issue Details feedbacks tab.

[rodolfoBee]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

1. Send a feedback using this guide, for example:

Sentry.init({
    dsn:"..."
})

Sentry.captureException(new Error("Feedback test"))

Sentry.captureFeedback(
    {
        name: "User 1",
        message: "Feedback sent with feedback API",
        associatedEventId: Sentry.lastEventId(),
    },
);

2. Go to the issue event in Sentry

Expected Result

The feedback is visible under the "User Feedbacks" tab on the issues details page.

Actual Result

The feedback is only visible on the event details itself. If you navigate to other events on the issue, the feedback is no longer visible. Having it listed under the feedback tab makes easier to see all feedbacks associated with an issue.

Product Area

User Feedback

Link

https://dev-curumas.sentry.io/issues/5835660347/events/ca53e75e9a6549d0a514cab3a7692e26/?project=5242419&referrer=event-or-group-header&statsPeriod=14d

DSN

No response

Version

No response

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[getsantry]

Routing to @getsentry/product-owners-user-feedback for triage ⏲️

[bruno-garcia]

We're investigating this but seems involved with some automated feedback getting into our system (such as Unreal Engine crash report) that led to limiting some type of feedback, which ends up on the new Feedback page. While the old original part tied to the error made it through.

My bad I mixed issues up

[aliu39]

This may be due to the fact that we link feedback with errors asynchronously. Can you check to see it eventually shows up in that tab?

[rodolfoBee]

@aliu39 24h have passed and the feedback is not visible on the feedbacks tab.

[aliu39]

@rodolfoBee ok got it. We're going to look into it!

[bruno-garcia]

While we investigate, could the user try:

var errorId = Sentry.captureException(new Error("Feedback test"))

Sentry.captureFeedback(
    {
        name: "User 1",
        message: "Feedback sent with feedback API",
        associatedEventId: errorId,
    },
);

[rodolfoBee]

@bruno-garcia same result, as you can see here: https://dev-curumas.sentry.io/issues/5867280178/events/868b0dc168b34740941a3a85c38fc73e/

[bruno-garcia]

@rodolfoBee I'm learning that with the new API we show the feedback in the User Feedback tab, and create an issue for it, but we don't show it in the issue detail at this time.

It seems to me as a gap, a side effect of how the new feature was added. We're still discussing this

[aliu39]

This is one instance of the issue being tracked in

• [Epic] Migrate UserReport-related services to Feedback Issues #79859

So I'll close it. To summarize, widget feedbacks will not show up in the issue details tab until we migrate storages.