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Fresh Install - Office 365 Fetching Failed #2232

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travisneuber opened this issue Sep 13, 2022 · 4 comments
Closed

Fresh Install - Office 365 Fetching Failed #2232

travisneuber opened this issue Sep 13, 2022 · 4 comments

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@travisneuber
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I have a new install, and have gone through the OAuth for 365/azure AD. The account shows connected, but i get that error in the logs when it attempts to fetch.
@freescout-helpdesk
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The only way to find out the reason is to debug it. Here are some useful links:

https://github.com/freescout-helpdesk/freescout/blob/dist/app/Misc/Mail.php#L595
https://github.com/freescout-helpdesk/freescout/blob/dist/app/Console/Commands/FetchEmails.php

@freescout-helpdesk
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Feel free to send access to your FreeScout server, admin and M365 to [email protected]

@freescout-helpdesk freescout-helpdesk mentioned this issue Sep 22, 2022
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@freescout-helpdesk
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#2264

@freescout-helpdesk
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freescout-helpdesk commented Sep 22, 2022 •
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Does the MS365 user you are using to connect have a mailbox in MS365 and a license allowing to access it (try to open https://outlook.office365.com/mail/)?

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@freescout-helpdesk @travisneuber