I can’t access to my code into app IPHONE

[leon1412bode]

Hi i changed my iphone and when i restored my new iphone the app is crashed , don’t show the code , any solution
My Phone : iphone 13 pro
IOS : 16.1.1

thanks

[ghost]

Hi,
same problem here.

After changing the phone (new one is a iPhone 13 Mini with iOS 16.1.1) the app worked for one day and showed the codes. But now it doesn't anymore.

In case it helps: The codes are secured with FaceID, the icons show a little lock in the corner.

Additional info: I did several restarts of app and/or device, but it didn't solve the problem.

A solution is very much appreciated.

[JuaniBTS]

Same problem here. Totally frustrated that I have all my accounts locked because of this issue.

[gekro]

Same issue here with iPhone 10 IOS16.1.2

[CorneliaCraciun]

Hello, I have the same problem here. Migrated all data from iphone 11 to 14 and when I press for a code nothing happens. Did anyone solve this issue?

[ghost]

Hi,
fortunately I still had my old phone and was able to unlock the accounts. Then I was able to connect FreeOTP on the new device for all accounts with new QR codes.
I know that's not really a solution and not always possible, but for me it was and it worked.
And it seems to be the only way for now. I got no answer till now and did not see any reaction by the developers.

[justin-stephenson]

In case it helps: The codes are secured with FaceID, the icons show a little lock in the corner.

Please note that tokens secured with biometrics data will not be included in Apple iOS backups, by design. See #243 (comment)