Filestack crashes after selecting HEIC files on iphoneX camera roll

[gabycperezdias]

Choose local as the source.
Click to select a file
Click on a HEIC file

Expected Behavior

After selection and click on "add" or "choose" file starts to upload in the next screen

Current Behavior

Screen freezes and users cannot proceed

Your Environment

• Version used: 3.22.1 (also reproducible on latest - 3.23.1)
• Browser Name and version: Safari and Chrome (latest)
• Operating System and version (desktop or mobile): mobile / iOS 14.5 - iPhoneX (tested on older devices and it seems to work properly)

[StephenLover]

Hi have you found any solution on this?

[gabycperezdias]

Unfortunately no... I am waiting on the team to check on this...

[j2d2]

I can confirm this same issue - NASTY experience for users :(
"filestack-js": "^3.23.2"
"@filestack/angular": "^1.3.0"
Angular 13

iOS Safari works, but if it was Added to Homescreen (Standalone PWA) then the user clicks "Add" and NOTHING happens. i've left it sit for a few minutes and sometimes it will progress to the list of Uploads, where you can click "Upload" to start... but usually nothing.

i've tested it with 1 video file, or multiple, same result. I think I saw once that when i closed the Safari browser and re-opened it the Uploads list did show. weird.
...will add to this thread if i find anything, open to any suggestions on how to resolve!

[j2d2]

Hmm. Could my issue be related to HEIC files? #569