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Bug: Files cannot launch #16632

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sho9029 opened this issue Dec 21, 2024 · 4 comments
Closed

Bug: Files cannot launch #16632

sho9029 opened this issue Dec 21, 2024 · 4 comments

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@sho9029
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sho9029 commented Dec 21, 2024

Description

With the “Set Files as the default file manager” option enabled, when I try to start Files by “Win + E” or “Settings->About->Open log location” in Files, I get the following screenshot is displayed and it does not start.
Image
Translation:
This application cannot be run on your PC
Check with your software publisher for the version of the app that can be used on this PC.

Steps To Reproduce

  1. Enable “Set Files as the default file manager” option
  2. Win + E
  3. Click “Settings->About->Open log location”

Files Version

3.8.10.0

Windows Version

10.0.26100.2605

User ID

82ac0941-3dfe-4f9d-95f1-03fd3754e7ad

Log File

debug.log

@Josh65-2201
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Thanks for the report, You have to turn off Files settings > Advanced > Set as default, then reinstall Files and turn it on again.

@sho9029
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sho9029 commented Dec 21, 2024

I tried it once and it didn't work out.

@Josh65-2201
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Did you reinstall files before turning it on again?

@sho9029
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sho9029 commented Dec 21, 2024

I did it again and it worked.
I don't think I did the procedure wrong last time, but it worked this time anyway.
Thanks for the response.

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