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Login doesn't register a pusher after the first time -> app doesn't receive push notifications #2602

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marwing opened this issue Mar 24, 2024 · 0 comments
Closed

Login doesn't register a pusher after the first time -> app doesn't receive push notifications #2602

marwing opened this issue Mar 24, 2024 · 0 comments
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@stefanceriu
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A-Notifications O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect

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@marwing
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marwing commented Mar 24, 2024 •
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Steps to reproduce

setup:

  1. Install Element X
  2. Login
  3. Check available pushers in synapse admin api
  4. notice there is a pusher for the new device

issue:

  1. logout
  2. login again
  3. check pushers again
  4. notice there is no pusher for the new device
  5. don't receive notifications

workaround:

  1. go to notification settings in the app and toggle "Enable notifications on this device" off and on again
  2. check pushers again
  3. notice there is a pusher for the new device
  4. receive notifications

Outcome

What did you expect?

pusher registered -> receiving push notifications

What happened instead?

no pusher registered -> no push notifications

Your phone model

iPad Pro

Operating system version

iPadOS 17.4.1

Application version

1.6.0 (100)

Homeserver

Synapse 1.103.0 / Proxy 0.99.15

Will you send logs?

Yes
@pixlwave pixlwave added S-Critical Prevents work, causes data loss and/or has no workaround O-Occasional Affects or can be seen by some users regularly or most users rarely A-Notifications labels Mar 28, 2024
@stefanceriu stefanceriu reopened this Apr 1, 2024
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@stefanceriu stefanceriu

Labels
A-Notifications O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect
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@stefanceriu @pixlwave @marwing