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Delight: Introduce an intro Bot that can be queried for help later #276

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daniellekirkwood opened this issue May 4, 2022 · 3 comments
Closed

Delight: Introduce an intro Bot that can be queried for help later #276

daniellekirkwood opened this issue May 4, 2022 · 3 comments
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A-New-Users O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience T-Enhancement Team: Delight X-Needs-Product More input needed from the Product team Z-NewUserJourney

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@daniellekirkwood
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daniellekirkwood commented May 4, 2022 •
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Your use case

What would you like to do?

Why would you like to do it?

How would you like to achieve it?

Can we fake this to see the impact it might have?
@daniellekirkwood daniellekirkwood self-assigned this May 4, 2022
@duxovni duxovni added O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience A-New-Users labels May 4, 2022
@t3chguy
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t3chguy commented May 4, 2022

We had this before, Riot Bot, and it was very painful overall

  1. Very quickly became dated
  2. Very unreliable
  3. Broke down for unfederated servers
  4. Couldn't handle internationalisation
  5. Users often had multiple different apps and the bot could only cater to one of them

Can we fake this to see the impact it might have?

We already had it and it was hated, and faking it would be more work than standing up a real bot

@germain-gg
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It'd be worth to understand what value this bot would bring compared to using the redesigned welcome screen element-hq/element-web#21947

@germain-gg germain-gg added the X-Needs-Product More input needed from the Product team label May 18, 2022
@daniellekirkwood
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This idea featured so low down in our ICE framework prioritisation workshop that I'm going to move it to meta and stick it in "discussions"

@daniellekirkwood daniellekirkwood transferred this issue from element-hq/element-web May 19, 2022
@element-hq element-hq locked and limited conversation to collaborators May 19, 2022
@daniellekirkwood daniellekirkwood converted this issue into discussion #277 May 19, 2022
@daniellekirkwood daniellekirkwood removed their assignment Aug 19, 2022

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A-New-Users O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience T-Enhancement Team: Delight X-Needs-Product More input needed from the Product team Z-NewUserJourney
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@germain-gg @t3chguy @duxovni @daniellekirkwood