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White screen #824
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Can confirm that this has been fixed for me previously, but was re-introduced in version 1.7.33... Using Ubuntu 20.04 (ZorinOS16) |
Same here. I noticed it after the last update. It usually switches to white screen after I start typing. |
when will you fix the problem? impossible to work ..(( |
I can confirm this as well ... happened occasionally before, but now it's several times per hour. Any options I can pass to element-desktop to produce some useful logs, please let me know. |
Would anyone be able to share the logs in the developer console? That would help us figure out what is going on a bit more easily as I am not aware of anyone able to reproduce this one our end so far |
Would love to help out ... if you could point me to where I can learn how to enable the developer console on the |
Press |
It won't work when the element screen goes white, the console doesn't work either. |
Update: now it works except for one username in my list. When I try to text this user the window turns white. I have no clue why. He is on the same server like me. |
I've run the client since yesterday and only blanked once (not "white" in my case, this time though, maybe because I had the console open?). I see one error, (failed promise), but it was way before the screen blanked. I'll copy it in here anyway, just in case:
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ELEMENT: *Occasionally goes to a white screen, even if i dont interact with element *Sometimes this happens upon startup *Sometimes when Im going to a different room it happens I can get the developer console to come up with ctrl+shift+i but DevTools reports Im personally convinced this is a timing related issue, as the apparently intermittancy of this issue OS: Linux - OpenSUSE Tumbleweed |
A white screen means Electron's renderer process has crashed. Element code can't crash that process as it runs in a container - there's some problem with either Electron or your system (drivers, run out of resources etc). You might be able to get some extra logs from your system about the crash to pinpoint the issue; on linux you can enable core dumps and load them up in GDB if you are keen. Upstream issue: electron/electron#2357 |
I will provide a log if someone specifies exactly what log they want |
Related element-hq/element-web#22477 |
Hello!
after updating Element to version 1.7.33, suddenly just a white screen began to appear, only reinstalling the Element application helps, previously this was in version 1.36, this was fixed in version 1.4.1 and everything was fine.
Please fix it.
we use on the desktop version
OS: Win Server 2012R2.
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