Room avatar missing and files not loading

[Chr1s70ph]

Steps to reproduce

1. Update to version 1.11.72
2. Start Element
3. Witness the missing room avatars

Outcome

What did you expect?

Room avatars to be displayed

What happened instead?

No room avatar was being displayed. Only the default colorful letters are displayed as room avatars.

Operating system

macOS

Application version

1.11.72

How did you install the app?

brew

Homeserver

Synapse 1.111.0

Will you send logs?

Only if not reproducable

[t3chguy]

The brew package isn't maintained by us, please install an official package from an official source if you wish to have support

[Chr1s70ph]

@t3chguy Reinstalling from element.io serves an outdated version. Updating from within the application leads to the exact same result. No room avatars. This is not an issue from the brew installation.

[t3chguy]

Where are you seeing the outdated version?

Did you clear your profile data before installing the official package? If not then the unofficial package likely left corrupted data

[Chr1s70ph]

Seems like I was too fast.
The original download (4:48PM CEST) contained version 1.11.71. The second download (4:55PM CEST) contained version 1.11.72.

Still the issue remains

[t3chguy]

That would likely be due to Cloudflare's POP caching in your locale before the cache got evicted

Did you clear your profile data before installing the official package? If not then the unofficial package likely left corrupted data

[Chr1s70ph]

Files and images are broken too, not just the avatars.
Can you please open the issue again? I have spoken to other people from my organization and I am not alone with this problem.

Element 1.11.71 still works fine, so this has to be an issue with the latest version.

[t3chguy]

Will you send logs?
Only if not reproducable

It isn't reproducible, I've tried 1.11.72 and Nightly against my HS and all is fine. I'm guessing this is specific to your HS given the recent changes to how media works in Synapse.

[Chr1s70ph]

I submitted the debug logs.

[t3chguy]

(https://<redacted>/_matrix/client/v1/media/download/<redacted>/QWCgXanwToUgeVAsAMgsyvcX?allow_redirect=true)
M_UNRECOGNIZED: MatrixError: [404] Unrecognized request

The issue is your server is claiming Matrix v1.11 compatibility but then doesn't actually support the authenticated media endpoint that comes with that version.

 ~  curl "https://<redacted>/_matrix/client/versions" | jq .                                                                                       
{
  "versions": [
    "r0.0.1",
    "r0.1.0",
    "r0.2.0",
    "r0.3.0",
    "r0.4.0",
    "r0.5.0",
    "r0.6.0",
    "r0.6.1",
    "v1.1",
    "v1.2",
    "v1.3",
    "v1.4",
    "v1.5",
    "v1.6",
    "v1.7",
    "v1.8",
    "v1.9",
    "v1.10",
    "v1.11"
  ],
  ...
}

This is an issue with your server being spec incompliant, not Element

https://spec.matrix.org/v1.11/client-server-api/#get_matrixclientv1mediadownloadservernamemediaid for more info on the endpoint

[Chr1s70ph]

Thanks for the info.
Seems to be related to element-hq/synapse#17473 for anyone else coming across this issue.