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Freeze/crash to WSOD only when loading 1 specific chat #1020

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RizzeKnight opened this issue Jun 10, 2023 · 1 comment
Open

Freeze/crash to WSOD only when loading 1 specific chat #1020

RizzeKnight opened this issue Jun 10, 2023 · 1 comment
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@RizzeKnight
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RizzeKnight commented Jun 10, 2023

Steps to reproduce

Repro 100%, in general:

  1. Select the conversation with someone I sent 11 VMs to.
  2. The application initially remains fine, and the conversation itself loads, but then, after a few seconds, the entire application only displays as a White Screen of Death (only window bar at top not affected).
  3. (!!) Can prevent issue from occurring, 100%, by NOT keeping the conversation in question selected, for too long,
  4. When I do keep the conversation highlighted too long, about 5-10 seconds, I can 100% repro the WSOD.

image

Initial analysis:

  • No idea where logs are, if any. Let me know how to find/send, if you need/want.
  • Console output:
    Switching to room id !VAoLLnYopWIORPwRtU:matrix.org at event undefined
    rageshake.ts:74 RVS update: !VAoLLnYopWIORPwRtU:matrix.org undefined loading? false joining? false initial? true shouldPeek? true
    rageshake.ts:74 Returning cached capabilities
    rageshake.ts:74 returning explicit theme: dark
    rageshake.ts:74 newscreen room/!VAoLLnYopWIORPwRtU:matrix.org
    rageshake.ts:74 [!VAoLLnYopWIORPwRtU:matrix.org] Current version: 10
    rageshake.ts:74 [!VAoLLnYopWIORPwRtU:matrix.org] Version capability: {default: '10', available: {…}, org.matrix.msc3244.room_capabilities: {…}}
    rageshake.ts:74 checkForPreJoinUISI: did not find pre-join UISI
    rageshake.ts:74 checkForPreJoinUISI: did not find pre-join UISI
  • When white screen occurs, 'DevTools disconnected'. Network error, actually (point to some other cause than the frontend which I suspected)??
  • Also grabbed HAR file, but not sending any of that (for now) due to potential privacy concerns. Please let me know what you need, or ideally what I can look for, within the file, myself.

(!!) Emerged since (due to??) latest desktop update (8 June 2023, for me anyway, now on Element version: 1.11.33 Olm version: 3.2.14),
No issue with this on previous version (VMs were created on Desktop too, before the aforementioend upgrade).

Tested once more: white-out after about 5 seconds, seemingly JUST after it finishes loading all of the VMs.

Two issues that may, qiute possibly among others, be related (for example):: element-hq/element-web#22477 & #672, though these are certainly not the same (exact cause).

Outcome

Expected: Conversation loads and does not crash the application

Actual: Application crash to White Screen of Death

Operating system

Windows 10

Application version

1.11.33

How did you install the app?

In-app update

Homeserver

matrix.org

Will you send logs?

No

@t3chguy t3chguy transferred this issue from element-hq/element-web Jun 14, 2023
@HarHarLinks
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HarHarLinks commented Jun 20, 2023

I submitted a rageshake. I feel like this is related to crypto. It happens after sitting in a room for a bit, but at least in this case the history was waiting load/decrypt.

Element version: 1.11.34
Olm version: 3.2.14

Windows 10

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