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Unable to decrypt messages #3687

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ghost opened this issue Jul 17, 2021 · 3 comments
Closed

Unable to decrypt messages #3687

ghost opened this issue Jul 17, 2021 · 3 comments
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S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@ghost
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ghost commented Jul 17, 2021 •
edited by ghost
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Describe the bug

Accounts created using the mobile client on two different devices cannot access the messages of each other or complete verification.

To Reproduce

Steps to reproduce the behavior:

  1. Create two accounts on different devices through the Android client.
  2. Invite and accept the invitation for direct messaging.
  3. Send a message.
  4. On the receiving device, see error Unable to decrypt: KEYS_WITHHELD in developer mode.

Smartphone (please complete the following information):

  • Device: Xiaomi Redmi Note 9, Redmi Note 8T
  • OS: LineageOS 18.1, Android 10

Additional context

  • App version and store 1.1.12 - F-Droid, 1.1.12 - Play Store
  • Homeserver: self hosted
@ghost ghost closed this as completed Jul 17, 2021
@ghost ghost reopened this Jul 17, 2021
@BillCarsonFr BillCarsonFr added T-Defect Something isn't working: bugs, crashes, hangs and other reported problems 🔥 fire labels Jul 19, 2021
@popad028
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Confirm, i have the same problem. Also there is another opened issue #3701

@wioxjk
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wioxjk commented Jul 21, 2021

I confirm that I and other contacts of me have the same issue.
Opening up the same chat on a PC seems to solve the problem for that particular chat

@bmltp bmltp mentioned this issue Jul 22, 2021
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@BillCarsonFr
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caused by #3725 closing as duplicate thanks for the report

@bmarty bmarty added S-Critical Prevents work, causes data loss and/or has no workaround and removed 🔥 fire labels Oct 27, 2021
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@bmarty @BillCarsonFr @wioxjk @popad028