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[Connectors] Add ServiceNow connector for Event Manger #94376

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YulNaumenko opened this issue Mar 10, 2021 · 4 comments
Closed

[Connectors] Add ServiceNow connector for Event Manger #94376

YulNaumenko opened this issue Mar 10, 2021 · 4 comments
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enhancement New value added to drive a business result estimate:needs-research Estimated as too large and requires research to break down into workable issues Feature:Actions/ConnectorTypes Issues related to specific Connector Types on the Actions Framework Feature:Actions Feature:Cases Cases feature Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams)

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@YulNaumenko
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YulNaumenko commented Mar 10, 2021 •
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We have at least two customers who's looking for a ServiceNow Event Manager support for Alerting Connectors:
@shane-davies:
"Customer design a solution to replace Evanios and some event forwarders they have to use Elasticsearch. They are forwarding events to ServiceNow mid server and then to ServiceNow Event manager. I am not completely sure of how different our integration with servicenow is and if our integration would work to create events in servicenow Event Manager. The customer was looking at some of the other integrations servicenow has which is listed here https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/event-management/reference/connectors-and-listeners.html. Third party connectors on the list include datadog, splunk and others."
cc @asmith-elastic
@YulNaumenko YulNaumenko added Feature:Actions Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) Project:MoreConnectors Alerting team project for integrating with more external services. labels Mar 10, 2021
@YulNaumenko YulNaumenko changed the title [Connectors] Add ServiceNow for Event Manger [Connectors] Add ServiceNow connector for Event Manger Mar 10, 2021
@gmmorris gmmorris added Feature:Actions/ConnectorTypes Issues related to specific Connector Types on the Actions Framework and removed Project:MoreConnectors Alerting team project for integrating with more external services. labels Jun 30, 2021
@gmmorris gmmorris added the loe:needs-research This issue requires some research before it can be worked on or estimated label Jul 15, 2021
@gmmorris gmmorris added enhancement New value added to drive a business result estimate:needs-research Estimated as too large and requires research to break down into workable issues labels Aug 16, 2021
@gmmorris gmmorris removed the loe:needs-research This issue requires some research before it can be worked on or estimated label Sep 2, 2021
@gmmorris gmmorris mentioned this issue Sep 22, 2021
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@cnasikas cnasikas added Team:Threat Hunting:Cases and removed Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) labels Sep 22, 2021
@cnasikas
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@YulNaumenko Should we close the issue as we now provide an ITOM connector?

@YulNaumenko
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Yes. Closing it as we have the proper integration.

@cnasikas cnasikas added Feature:Cases Cases feature Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) and removed Team:Threat Hunting:Cases labels Jan 10, 2022
@elasticmachine
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Pinging @elastic/response-ops (Team:ResponseOps)

@elasticmachine
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Pinging @elastic/response-ops-cases (Feature:Cases)

@kobelb kobelb added the needs-team Issues missing a team label label Jan 31, 2022
@botelastic botelastic bot removed the needs-team Issues missing a team label label Jan 31, 2022
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enhancement New value added to drive a business result estimate:needs-research Estimated as too large and requires research to break down into workable issues Feature:Actions/ConnectorTypes Issues related to specific Connector Types on the Actions Framework Feature:Actions Feature:Cases Cases feature Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams)
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@gmmorris @kobelb @cnasikas @elasticmachine @YulNaumenko