[Security Solution] Error is displaying under cases tab after upgrade from 7.11.1 to 7.12.0

[ghost]

Description
Error is displaying under cases tab after upgrade from 7.11.1 to 7.12.0

Build Details:

Version: 7.12.0 BC2
Build: 39000
Commit: 4f65a5a1268fa78f1af9117d12312e1cee433376
Artifacts: https://staging.elastic.co/7.12.0-37f40745/summary-7.12.0.html

Browser Details:
All

Preconditions:

1. 7.11.1 Environment should exist.
2. Endpoint security should be installed.
3. Cases should be created with connectors.

Steps to Reproduce:

1. Upgrade the build from 7.11.1 to 7.12.0
2. Navigate to the cases tab
3. Observe that no cases are displayed. Moreover, error is displayed: 'Error fetching data'

Impacted Test case:
N/A

Actual Result:
Error is displaying under cases tab after upgrade from 7.11.1 to 7.12.0 build

Expected Result:
Cases should be displayed under the cases tab after upgrade from 7.11.1 to 7.12.0 build

What's working:
N/A

What's not working:
N/A

Screenshot:

[elasticmachine]

Pinging @elastic/security-solution (Team: SecuritySolution)

[ghost]

@muskangulati-qasource Please review!!

[muskangulati-qasource]

Reviewed and assigned to @MadameSheema

[elasticmachine]

Pinging @elastic/security-threat-hunting (Team:Threat Hunting)

[MadameSheema]

@deepikakeshav-qasource if you refresh the page you continue having that issue?

@XavierM please help to prioritise this, thanks

[MadameSheema]

Found during BC2 regression elastic/security-team#843

[ghost]

@deepikakeshav-qasource if you refresh the page you continue having that issue?

Hi @MadameSheema

Thanks for looking into the Issue.

However, the issue was persisting after refresh also and even done the hard refresh fn+f5.

We tested it on the incognito tab also, it was occurring there too.

Please let us know if something else needs to be tried.

Thanks!

[jonathan-buttner]

@deepikakeshav-qasource @MadameSheema can you describe the steps you used to reproduce this? I tried creating a few cases with user comments (no alerts though) on 7.11.1 and upgrading to 7.12.0 but didn't see any issues

Or if you could email me the creds and URL of the cloud instance that is failing that'd be helpful.

[jonathan-buttner]

cc: @michaelolo24 ^^

[ghost]

Hi @jonathan-buttner

Thank you for looking into it.

Steps to reproduce:

1. Deployed the cloud production build of 7.11.1.
2. Navigate to the cases tab.
3. Click on "Edit External Connection".
4. Add the connectors [JIRA, IBM, Service Now]
5. Click on back to the cases.
6. Create the cases for [JIRA, IBM, Service Now]
7. Now upgrade the build from 7.11.1 to 7.12.0.
8. After up-gradation has done navigate to the Cases tab and observe that an error message is displayed.

Observation: If we add only JIRA connector in 7.11.1 build and create the case then issue is not occurring after upgrade from 7.11.1 to 7.12.0.

Screenshot:
Added all 3 connectors [JIRA, IBM, Service Now]

Moreover, We have shared the credentials over email.

Please let us know if anything else is required from our end.

Thanks!!

[MadameSheema]

@deepikakeshav-qasource can you please validate the fix of this on BC3? Thanks :)

[ghost]

Hi @MadameSheema

We have validated this ticket on 7.12.0 BC3 and observe that issue is fixed.

• Old Cases are displayed under the cases tab after upgrade from 7.11.1 to 7.12.0 build, also able to create the new cases.

Screenshots:
7.11.1 Build

After upgrade to 7.12.0

Hence, We are closing this Ticket.

Thanks!!

[ghost]

Bug Conversion:

Created 01 Test Case for ticket:
https://elastic.testrail.io/index.php?/cases/view/76938

Thanks!!