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[Reporting] Failure to take a screenshot of a dashboard or visualization should retry #87074

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tsullivan opened this issue Dec 30, 2020 · 2 comments · Fixed by #64853
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bug Fixes for quality problems that affect the customer experience (Deprecated) Feature:Reporting Use Reporting:Screenshot, Reporting:CSV, or Reporting:Framework instead impact:medium Addressing this issue will have a medium level of impact on the quality/strength of our product.

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@tsullivan
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Reporting uses multiple timeouts when orchestrating the Kibana page for screenshot capture. These configuration settings were added in #58683 to ease with troubleshooting.

Unfortunately, now that the page avoids failing for the sake of capturing a troubleshooting image, the job no longer retries-after-failure which is the expected behavior for reporting. The setting for retrying jobs after a failed attempt is xpack.reporting.capture.maxAttempts.

When Reporting is not able to orchestrate the page, it should fail the job as in the logic prior to #58683. Only on the final attempt should it capture the fallback screenshot for troubleshooting.

@tsullivan tsullivan added bug Fixes for quality problems that affect the customer experience (Deprecated) Feature:Reporting Use Reporting:Screenshot, Reporting:CSV, or Reporting:Framework instead Team:AppServices labels Dec 30, 2020
@elasticmachine
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Pinging @elastic/kibana-app-services (Team:AppServices)

@elasticmachine
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Pinging @elastic/kibana-reporting-services (Team:Reporting Services)

@tsullivan tsullivan added impact:medium Addressing this issue will have a medium level of impact on the quality/strength of our product. triaged labels Feb 26, 2021
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Labels
bug Fixes for quality problems that affect the customer experience (Deprecated) Feature:Reporting Use Reporting:Screenshot, Reporting:CSV, or Reporting:Framework instead impact:medium Addressing this issue will have a medium level of impact on the quality/strength of our product.
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