Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[Actions] ServiceNow implement support for adding custom incident fields. #78237

Closed
YulNaumenko opened this issue Sep 23, 2020 · 8 comments
Closed
Labels
enhancement New value added to drive a business result estimate:needs-research Estimated as too large and requires research to break down into workable issues Feature:Actions/ConnectorTypes Issues related to specific Connector Types on the Actions Framework Feature:Actions Feature:Cases Cases feature Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams)

Comments

@YulNaumenko
Copy link
Contributor

Currently we have only hardcoded default list of ServiceNow incident fields in alert action UI.
Maybe it could be implemented similar way as we have for Jira action params, by requesting the list of ServiceNow incident fields mapping.

@mikecote mikecote added Feature:Actions Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) labels Sep 23, 2020
@elasticmachine
Copy link
Contributor

Pinging @elastic/kibana-alerting-services (Team:Alerting Services)

@mikecote
Copy link
Contributor

mikecote commented Feb 4, 2021

Moving from 7.x - Candidates to 8.x - Candidates (Backlog) after the latest 7.x planning session.

@gmmorris gmmorris added the Feature:Actions/ConnectorTypes Issues related to specific Connector Types on the Actions Framework label Jul 1, 2021
@gmmorris gmmorris added the loe:medium Medium Level of Effort label Jul 14, 2021
@gmmorris gmmorris added enhancement New value added to drive a business result estimate:small Small Estimated Level of Effort labels Aug 13, 2021
@gmmorris gmmorris removed the loe:medium Medium Level of Effort label Sep 2, 2021
@cnasikas cnasikas added Team:Threat Hunting:Cases Feature:Actions Feature:Actions/ConnectorTypes Issues related to specific Connector Types on the Actions Framework estimate:needs-research Estimated as too large and requires research to break down into workable issues and removed Feature:Actions Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) Feature:Actions/ConnectorTypes Issues related to specific Connector Types on the Actions Framework estimate:small Small Estimated Level of Effort labels Sep 22, 2021
@cnasikas cnasikas added Feature:Cases Cases feature Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) and removed Team:Threat Hunting:Cases labels Jan 10, 2022
@elasticmachine
Copy link
Contributor

Pinging @elastic/response-ops-cases (Feature:Cases)

@elasticmachine
Copy link
Contributor

Pinging @elastic/response-ops (Team:ResponseOps)

@SHolzhauer
Copy link

Just adding a comment to let you know this is something we would really like to have :D

@kobelb kobelb removed the Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) label Jan 31, 2022
@botelastic botelastic bot added the needs-team Issues missing a team label label Jan 31, 2022
@kobelb kobelb added the Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) label Jan 31, 2022
@botelastic botelastic bot removed the needs-team Issues missing a team label label Jan 31, 2022
@kobelb kobelb added the needs-team Issues missing a team label label Jan 31, 2022
@botelastic botelastic bot removed the needs-team Issues missing a team label label Jan 31, 2022
@cnasikas
Copy link
Member

I am closing the issue as it is already done.

@cnasikas
Copy link
Member

I am reopening the issue as I mistakenly assumed that it is resolved. Sorry for the inconvenience.

@cnasikas cnasikas reopened this Jun 10, 2022
@cnasikas
Copy link
Member

cnasikas commented Oct 1, 2024

Closing as it was implemented by #184023. We added an additional_fields field where users can send a JSON payload as they like.

@cnasikas cnasikas closed this as completed Oct 1, 2024
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
enhancement New value added to drive a business result estimate:needs-research Estimated as too large and requires research to break down into workable issues Feature:Actions/ConnectorTypes Issues related to specific Connector Types on the Actions Framework Feature:Actions Feature:Cases Cases feature Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams)
Projects
None yet
Development

No branches or pull requests

7 participants