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Unable to try service maps on ESS #62242

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graphaelli opened this issue Apr 1, 2020 · 3 comments
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Unable to try service maps on ESS #62242

graphaelli opened this issue Apr 1, 2020 · 3 comments
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apm:service-maps Service Map feature in APM bug Fixes for quality problems that affect the customer experience Team:APM All issues that need APM UI Team support v7.7.0

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@graphaelli
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Kibana version: 7.7.0-SNAPSHOT

Describe the bug:

Kapture 2020-04-01 at 16 53 20

  • 403 when loading service maps page, hitting /api/apm/service-map?start=2020-03-31T20%3A52%3A50.273Z&end=2020-04-01T20%3A52%3A50.274Z
  • start trial seems to do something and then returns to kibana home
  • trial not started

Steps to reproduce:

  1. start trial from service maps page

Expected behavior:

Service maps load if license is appropriate. Direct to contact support otherwise

Any additional context:

@graphaelli graphaelli added bug Fixes for quality problems that affect the customer experience Team:APM All issues that need APM UI Team support v7.7.0 labels Apr 1, 2020
@elasticmachine
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Pinging @elastic/apm-ui (Team:apm)

@ogupte
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ogupte commented Apr 1, 2020

The license management route returns a 403 when kibana is deployed on cloud. We'll need to check the isCloudEnabled property from the cloud plugin to change our cloud-specific messaging/behavior. For example, see how the upgrade assistant checks this property: https://github.com/elastic/kibana/blob/master/x-pack/plugins/upgrade_assistant/public/plugin.ts#L30. At the very least we'll can inform the user that they need to contact cloud support for licensing options, but if would be best if we can provide a useful link to license management in Elastic Cloud.

@smith smith added the apm:service-maps Service Map feature in APM label Apr 2, 2020
@dgieselaar
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No longer necessary because #62243 was fixed.

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Labels
apm:service-maps Service Map feature in APM bug Fixes for quality problems that affect the customer experience Team:APM All issues that need APM UI Team support v7.7.0
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