diff --git a/x-pack/plugins/actions/server/builtin_action_types/servicenow/config.test.ts b/x-pack/plugins/actions/server/builtin_action_types/servicenow/config.test.ts
index 26550f1732655..8830b2cc23c38 100644
--- a/x-pack/plugins/actions/server/builtin_action_types/servicenow/config.test.ts
+++ b/x-pack/plugins/actions/server/builtin_action_types/servicenow/config.test.ts
@@ -24,6 +24,7 @@ describe('config', () => {
       table: 'incident',
       useImportAPI: true,
       commentFieldKey: 'work_notes',
+      appId: '7148dbc91bf1f450ced060a7234bcb88',
     });
   });
 
@@ -35,6 +36,7 @@ describe('config', () => {
       table: 'sn_si_incident',
       useImportAPI: true,
       commentFieldKey: 'work_notes',
+      appId: '2f0746801baeb01019ae54e4604bcb0f',
     });
   });
 
diff --git a/x-pack/plugins/actions/server/builtin_action_types/servicenow/config.ts b/x-pack/plugins/actions/server/builtin_action_types/servicenow/config.ts
index ba29bcc39b25a..11f18f0407fdf 100644
--- a/x-pack/plugins/actions/server/builtin_action_types/servicenow/config.ts
+++ b/x-pack/plugins/actions/server/builtin_action_types/servicenow/config.ts
@@ -14,6 +14,9 @@ export const ServiceNowITSMActionTypeId = '.servicenow';
 export const ServiceNowSIRActionTypeId = '.servicenow-sir';
 export const ServiceNowITOMActionTypeId = '.servicenow-itom';
 
+const SN_ITSM_APP_ID = '7148dbc91bf1f450ced060a7234bcb88';
+const SN_SIR_APP_ID = '2f0746801baeb01019ae54e4604bcb0f';
+
 export const snExternalServiceConfig: SNProductsConfig = {
   '.servicenow': {
     importSetTable: 'x_elas2_inc_int_elastic_incident',
@@ -21,6 +24,7 @@ export const snExternalServiceConfig: SNProductsConfig = {
     table: 'incident',
     useImportAPI: true,
     commentFieldKey: 'work_notes',
+    appId: SN_ITSM_APP_ID,
   },
   '.servicenow-sir': {
     importSetTable: 'x_elas2_sir_int_elastic_si_incident',
@@ -28,6 +32,7 @@ export const snExternalServiceConfig: SNProductsConfig = {
     table: 'sn_si_incident',
     useImportAPI: true,
     commentFieldKey: 'work_notes',
+    appId: SN_SIR_APP_ID,
   },
   '.servicenow-itom': {
     importSetTable: 'x_elas2_inc_int_elastic_incident',
diff --git a/x-pack/plugins/actions/server/builtin_action_types/servicenow/types.ts b/x-pack/plugins/actions/server/builtin_action_types/servicenow/types.ts
index 31af3781c6b04..352a0c22c7ec8 100644
--- a/x-pack/plugins/actions/server/builtin_action_types/servicenow/types.ts
+++ b/x-pack/plugins/actions/server/builtin_action_types/servicenow/types.ts
@@ -253,6 +253,7 @@ export interface SNProductsConfigValue {
   useImportAPI: boolean;
   importSetTable: string;
   commentFieldKey: string;
+  appId?: string;
 }
 
 export type SNProductsConfig = Record<string, SNProductsConfigValue>;
diff --git a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/application_required_callout.test.tsx b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/application_required_callout.test.tsx
index 67c3238b04774..cf192305a14fb 100644
--- a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/application_required_callout.test.tsx
+++ b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/application_required_callout.test.tsx
@@ -9,9 +9,11 @@ import React from 'react';
 import { render, screen } from '@testing-library/react';
 import { ApplicationRequiredCallout } from './application_required_callout';
 
+const appId = 'test';
+
 describe('ApplicationRequiredCallout', () => {
   test('it renders the callout', () => {
-    render(<ApplicationRequiredCallout />);
+    render(<ApplicationRequiredCallout appId={appId} />);
     expect(screen.getByText('Elastic ServiceNow App not installed')).toBeInTheDocument();
     expect(
       screen.getByText('Please go to the ServiceNow app store and install the application')
@@ -19,12 +21,20 @@ describe('ApplicationRequiredCallout', () => {
   });
 
   test('it renders the ServiceNow store button', () => {
-    render(<ApplicationRequiredCallout />);
+    render(<ApplicationRequiredCallout appId={appId} />);
     expect(screen.getByText('Visit ServiceNow app store')).toBeInTheDocument();
   });
 
+  it('should render with correct href for the ServiceNow store button', () => {
+    render(<ApplicationRequiredCallout appId={appId} />);
+    expect(screen.getByRole('link')).toHaveAttribute(
+      'href',
+      'https://store.servicenow.com/sn_appstore_store.do#!/store/application/test'
+    );
+  });
+
   test('it renders an error message if provided', () => {
-    render(<ApplicationRequiredCallout message="Denied" />);
+    render(<ApplicationRequiredCallout message="Denied" appId={appId} />);
     expect(screen.getByText('Error message: Denied')).toBeInTheDocument();
   });
 });
diff --git a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/application_required_callout.tsx b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/application_required_callout.tsx
index 2faa5a9f4a5e0..462d68d50508d 100644
--- a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/application_required_callout.tsx
+++ b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/application_required_callout.tsx
@@ -25,10 +25,11 @@ const ERROR_MESSAGE = i18n.translate(
 );
 
 interface Props {
+  appId: string;
   message?: string | null;
 }
 
-const ApplicationRequiredCalloutComponent: React.FC<Props> = ({ message }) => {
+const ApplicationRequiredCalloutComponent: React.FC<Props> = ({ appId, message }) => {
   return (
     <>
       <EuiSpacer size="s" />
@@ -50,7 +51,7 @@ const ApplicationRequiredCalloutComponent: React.FC<Props> = ({ message }) => {
             {ERROR_MESSAGE}: {message}
           </p>
         )}
-        <SNStoreButton color="danger" />
+        <SNStoreButton color="danger" appId={appId} />
       </EuiCallOut>
       <EuiSpacer size="m" />
     </>
diff --git a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/installation_callout.test.tsx b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/installation_callout.test.tsx
index ee63a546e6aa1..9b3d00973cd6d 100644
--- a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/installation_callout.test.tsx
+++ b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/installation_callout.test.tsx
@@ -10,9 +10,11 @@ import { render, screen } from '@testing-library/react';
 
 import { InstallationCallout } from './installation_callout';
 
+const appId = 'test';
+
 describe('DeprecatedCallout', () => {
   test('it renders correctly', () => {
-    render(<InstallationCallout />);
+    render(<InstallationCallout appId={appId} />);
     expect(
       screen.getByText(
         'To use this connector, first install the Elastic app from the ServiceNow app store.'
@@ -21,7 +23,15 @@ describe('DeprecatedCallout', () => {
   });
 
   test('it renders the button', () => {
-    render(<InstallationCallout />);
+    render(<InstallationCallout appId={appId} />);
     expect(screen.getByRole('link')).toBeInTheDocument();
   });
+
+  it('should render with correct href for the ServiceNow store button', () => {
+    render(<InstallationCallout appId={appId} />);
+    expect(screen.getByRole('link')).toHaveAttribute(
+      'href',
+      'https://store.servicenow.com/sn_appstore_store.do#!/store/application/test'
+    );
+  });
 });
diff --git a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/installation_callout.tsx b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/installation_callout.tsx
index 064207910568f..536cf8923abd1 100644
--- a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/installation_callout.tsx
+++ b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/installation_callout.tsx
@@ -11,7 +11,11 @@ import { EuiSpacer, EuiCallOut } from '@elastic/eui';
 import * as i18n from './translations';
 import { SNStoreButton } from './sn_store_button';
 
-const InstallationCalloutComponent: React.FC = () => {
+interface Props {
+  appId: string;
+}
+
+const InstallationCalloutComponent: React.FC<Props> = ({ appId }) => {
   return (
     <>
       <EuiSpacer size="s" />
@@ -22,7 +26,7 @@ const InstallationCalloutComponent: React.FC = () => {
         data-test-subj="snInstallationCallout"
         title={i18n.INSTALLATION_CALLOUT_TITLE}
       >
-        <SNStoreButton color="warning" />
+        <SNStoreButton color="warning" appId={appId} />
       </EuiCallOut>
       <EuiSpacer size="m" />
     </>
diff --git a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/servicenow_connectors.tsx b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/servicenow_connectors.tsx
index db3c32755f0ed..7c53d4322ddb9 100644
--- a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/servicenow_connectors.tsx
+++ b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/servicenow_connectors.tsx
@@ -20,6 +20,8 @@ import { InstallationCallout } from './installation_callout';
 import { UpdateConnector } from './update_connector';
 import { updateActionConnector } from '../../../lib/action_connector_api';
 import { Credentials } from './credentials';
+// eslint-disable-next-line @kbn/eslint/no-restricted-paths
+import { snExternalServiceConfig } from '../../../../../../actions/server/builtin_action_types/servicenow/config';
 
 const ServiceNowConnectorFields: React.FC<ActionConnectorFieldsProps<ServiceNowActionConnector>> =
   ({
@@ -151,7 +153,9 @@ const ServiceNowConnectorFields: React.FC<ActionConnectorFieldsProps<ServiceNowA
             onCancel={onModalCancel}
           />
         )}
-        {requiresNewApplication && <InstallationCallout />}
+        {requiresNewApplication && (
+          <InstallationCallout appId={snExternalServiceConfig[action.actionTypeId].appId ?? ''} />
+        )}
         {!requiresNewApplication && <DeprecatedCallout onMigrate={onMigrateClick} />}
         <Credentials
           action={action}
@@ -162,7 +166,10 @@ const ServiceNowConnectorFields: React.FC<ActionConnectorFieldsProps<ServiceNowA
           editActionConfig={editActionConfig}
         />
         {showApplicationRequiredCallout && requiresNewApplication && (
-          <ApplicationRequiredCallout message={applicationInfoErrorMsg} />
+          <ApplicationRequiredCallout
+            message={applicationInfoErrorMsg}
+            appId={snExternalServiceConfig[action.actionTypeId].appId ?? ''}
+          />
         )}
       </>
     );
diff --git a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/sn_store_button.test.tsx b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/sn_store_button.test.tsx
index 500325202b651..795101d9dbc59 100644
--- a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/sn_store_button.test.tsx
+++ b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/sn_store_button.test.tsx
@@ -9,41 +9,49 @@ import React from 'react';
 import { render, screen } from '@testing-library/react';
 import { SNStoreButton, SNStoreLink } from './sn_store_button';
 
+const appId = 'test';
+
 describe('SNStoreButton', () => {
   it('should render the button', () => {
-    render(<SNStoreButton color="warning" />);
+    render(<SNStoreButton color="warning" appId={appId} />);
     expect(screen.getByText('Visit ServiceNow app store')).toBeInTheDocument();
   });
 
   it('should render a danger button', () => {
-    render(<SNStoreButton color="danger" />);
+    render(<SNStoreButton color="danger" appId={appId} />);
     expect(screen.getByRole('link')).toHaveClass('euiButton--danger');
   });
 
   it('should render with correct href', () => {
-    render(<SNStoreButton color="warning" />);
-    expect(screen.getByRole('link')).toHaveAttribute('href', 'https://store.servicenow.com/');
+    render(<SNStoreButton color="warning" appId={appId} />);
+    expect(screen.getByRole('link')).toHaveAttribute(
+      'href',
+      'https://store.servicenow.com/sn_appstore_store.do#!/store/application/test'
+    );
   });
 
   it('should render with target blank', () => {
-    render(<SNStoreButton color="warning" />);
+    render(<SNStoreButton color="warning" appId={appId} />);
     expect(screen.getByRole('link')).toHaveAttribute('target', '_blank');
   });
 });
 
 describe('SNStoreLink', () => {
   it('should render the link', () => {
-    render(<SNStoreLink />);
+    render(<SNStoreLink appId={appId} />);
     expect(screen.getByText('Visit ServiceNow app store')).toBeInTheDocument();
   });
 
   it('should render with correct href', () => {
-    render(<SNStoreLink />);
-    expect(screen.getByRole('link')).toHaveAttribute('href', 'https://store.servicenow.com/');
+    render(<SNStoreLink appId={appId} />);
+    expect(screen.getByRole('link')).toHaveAttribute(
+      'href',
+      'https://store.servicenow.com/sn_appstore_store.do#!/store/application/test'
+    );
   });
 
   it('should render with target blank', () => {
-    render(<SNStoreLink />);
+    render(<SNStoreLink appId={appId} />);
     expect(screen.getByRole('link')).toHaveAttribute('target', '_blank');
   });
 });
diff --git a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/sn_store_button.tsx b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/sn_store_button.tsx
index 5a33237159a02..3cbec513d179c 100644
--- a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/sn_store_button.tsx
+++ b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/sn_store_button.tsx
@@ -10,15 +10,23 @@ import { EuiButtonProps, EuiButton, EuiLink } from '@elastic/eui';
 
 import * as i18n from './translations';
 
-const STORE_URL = 'https://store.servicenow.com/';
+const getStoreURL = (appId: string): string =>
+  `https://store.servicenow.com/sn_appstore_store.do#!/store/application/${appId}`;
 
 interface Props {
+  appId: string;
   color: EuiButtonProps['color'];
 }
 
-const SNStoreButtonComponent: React.FC<Props> = ({ color }) => {
+const SNStoreButtonComponent: React.FC<Props> = ({ color, appId }) => {
   return (
-    <EuiButton href={STORE_URL} color={color} iconSide="right" iconType="popout" target="_blank">
+    <EuiButton
+      href={getStoreURL(appId)}
+      color={color}
+      iconSide="right"
+      iconType="popout"
+      target="_blank"
+    >
       {i18n.VISIT_SN_STORE}
     </EuiButton>
   );
@@ -26,8 +34,8 @@ const SNStoreButtonComponent: React.FC<Props> = ({ color }) => {
 
 export const SNStoreButton = memo(SNStoreButtonComponent);
 
-const SNStoreLinkComponent: React.FC = () => (
-  <EuiLink href={STORE_URL} target="_blank">
+const SNStoreLinkComponent: React.FC<Pick<Props, 'appId'>> = ({ appId }) => (
+  <EuiLink href={getStoreURL(appId)} target="_blank">
     {i18n.VISIT_SN_STORE}
   </EuiLink>
 );
diff --git a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/update_connector.tsx b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/update_connector.tsx
index 02127eb6ff4f0..f937b4e0a9be4 100644
--- a/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/update_connector.tsx
+++ b/x-pack/plugins/triggers_actions_ui/public/application/components/builtin_action_types/servicenow/update_connector.tsx
@@ -28,6 +28,8 @@ import { isFieldInvalid } from './helpers';
 import { ApplicationRequiredCallout } from './application_required_callout';
 import { SNStoreLink } from './sn_store_button';
 import { CredentialsAuth } from './credentials_auth';
+// eslint-disable-next-line @kbn/eslint/no-restricted-paths
+import { snExternalServiceConfig } from '../../../../../../actions/server/builtin_action_types/servicenow/config';
 
 const title = i18n.translate(
   'xpack.triggersActionsUI.components.builtinActionTypes.serviceNow.updateFormTitle',
@@ -140,7 +142,11 @@ const UpdateConnectorComponent: React.FC<Props> = ({
                     id="xpack.triggersActionsUI.components.builtinActionTypes.serviceNowAction.serviceNowAppRunning"
                     defaultMessage="The Elastic App from the ServiceNow app store must be installed prior to running the update. {visitLink} to install the app"
                     values={{
-                      visitLink: <SNStoreLink />,
+                      visitLink: (
+                        <SNStoreLink
+                          appId={snExternalServiceConfig[action.actionTypeId].appId ?? ''}
+                        />
+                      ),
                     }}
                   />
                 ),
@@ -175,7 +181,10 @@ const UpdateConnectorComponent: React.FC<Props> = ({
         <EuiFlexGroup>
           <EuiFlexItem>
             {applicationInfoErrorMsg && (
-              <ApplicationRequiredCallout message={applicationInfoErrorMsg} />
+              <ApplicationRequiredCallout
+                message={applicationInfoErrorMsg}
+                appId={snExternalServiceConfig[action.actionTypeId].appId ?? ''}
+              />
             )}
           </EuiFlexItem>
         </EuiFlexGroup>