diff --git a/README.md b/README.md index b4abb40..f257d0c 100644 --- a/README.md +++ b/README.md @@ -63,26 +63,5 @@ Now visit [`localhost:4000`](http://localhost:4000) from your web browser. # Research -see: https://github.com/dwyl/feedback/issues/1 - -### Existing Feedback Mechanisms/Solutions - -+ ***Uservoice***: https://www.uservoice.com is one of the most well-known -product/user feedback platforms, but when we attempt to search their website -for the word "anonymous" -https://www.google.com/webhp?#q=https://www.uservoice.com:+anonymous -we don't see any results in their product. -But there is something on their forum: https://feedback.uservoice.com/forums/1-product-management/suggestions/956361-allow-anonymous-users-to-create-ideas-without-leav -+ Please add other existing providers -and search for if they allow anonymous feedback ... - -### Open Source Feedback Systems? - -> Are there any _Open Source_ feedback systems we can use and/or learn from. - - -### Gather Requirements - -> Gather requirements from people you know who either work -or _have_ worked somewhere they don't _love_. -What _specifically_ would they like to have in a feedback system? +See the [`research.md`](https://github.com/dwyl/feedback/blob/master/research.md) +file. diff --git a/research.md b/research.md new file mode 100644 index 0000000..9a8bc19 --- /dev/null +++ b/research.md @@ -0,0 +1,98 @@ +# Research + +see: https://github.com/dwyl/feedback/issues/1 + +### Existing Feedback Mechanisms/Solutions + ++ ***Uservoice***: https://www.uservoice.com is one of the most well-known +product/user feedback platforms, but when we attempt to search their website +for the word "anonymous" +https://www.google.com/webhp?#q=https://www.uservoice.com:+anonymous +we don't see any results in their product. +But there is something on their forum: https://feedback.uservoice.com/forums/1-product-management/suggestions/956361-allow-anonymous-users-to-create-ideas-without-leav ++ ***Sayat.me***: https://www.sayat.me/ this is a feedback tool that is used +by individuals to gain insight into how people honestly feel about them. It has +a good interface for the feedback itself but it's too specific which means that +it doesn't apply to organisations such as dwyl. The feedback is public and +comments can be made on the feedback: +![sayat.me feedback](https://cloud.githubusercontent.com/assets/12450298/24554452/38df2670-15f3-11e7-9cdd-8757072183e0.png) ++ ***Suggestion Ox***: https://www.suggestionox.com is a private feedback platform +and is easy to set up but only allows you one suggestion box before +you have to subscribe to some sort of service. The functionality looks good and +it offers a few privacy features that could be nice, for example if you only want +your feedback question to be viewed by certain people, you can give them a secret +word that they have to enter before gaining access. +![suggestion ox feedback](https://cloud.githubusercontent.com/assets/12450298/24554725/3864b056-15f4-11e7-9e09-748b4da8e5bc.png) +![suggestion ox form](https://cloud.githubusercontent.com/assets/12450298/24554757/5272e8fa-15f4-11e7-8c6e-33031ffc30c5.png) +Once your feedback has been submitted it appears in an inbox that organises and +categorises them. +![suggestion ox answer](https://cloud.githubusercontent.com/assets/12450298/24555098/81b8b8a0-15f5-11e7-9247-7463a41db3b9.png) ++ ***3Sixty***: www.get3sixty.com is another feedback platform. However it isn't +secure and the functionality isn't up to scratch. It is free to use but it +imposes limits saying that you can only request feedback from 3 people per day +which isn't great. +![3sixty](https://cloud.githubusercontent.com/assets/12450298/24555419/b3c02ff8-15f6-11e7-9bf4-080b13546c41.png) ++ ***15FIVE***: https://www.15five.com is similar to Suggestion Ox. +![15 five](https://cloud.githubusercontent.com/assets/12450298/24556562/6d0058d2-15fa-11e7-9102-7337c47af05f.png) +They give you the option to input how you're feeling on a scale of 1-5 when +giving the feedback along with options to enter what's been going well and +what the biggest challenge is you're facing at the minute: +![15 five feedback](https://cloud.githubusercontent.com/assets/12450298/24556654/b82b2490-15fa-11e7-819f-f682e18894ce.png) +Once the feedback has been submitted it gives you the opportunity to review and +respond to it: +![15 five response](https://cloud.githubusercontent.com/assets/12450298/24557030/eb3f7ff6-15fb-11e7-815b-3f110b547f35.png) ++ Please add other existing providers +and search for if they allow anonymous feedback ... + +### Open Source Feedback Systems? + +> Are there any _Open Source_ feedback systems we can use and/or learn from. + ++ ***PHPBack***: http://www.phpback.org/ is an open source project similar to +Uservoice found at https://github.com/ivandiazwm/phpback/. It's a feedback system +for products that can be directly injected into your website. + + ++ Scarce options for _Open Source_ feedback systems that will fit our exact +needs. Please add other existing providers and add them to the list. + +### Gather Requirements + +> Gather requirements from people you know who either work +or _have_ worked somewhere they don't _love_. +What _specifically_ would they like to have in a feedback system? + +#### Examples + +[@conorc1000](https://github.com/conorc1000): +##### Previous feedback experience +Conor worked for a civil engineering company run by a husband and wife. The husband +was the boss of the company and the wife was the company secretary. They would +have an appraisal once a year where you could voice your opinion about anything +regarding the company and your experience within it. However, this appraisal +was more of a box ticking exercise and the feedback given wouldn't filter +through to the boss which meant that no action could be taken on it, rendering +the whole thing a bit pointless. +##### Ideal feedback experience +Conor's ideal feedback system would consist of a free text input where you could +voice your opinion on the organisation that you work with. He would have two +toggles, one for anonymity and then the other for privacy. By switching the +toggles on the feedback it would mean that you could attach your name to it, or +not, and you could also say whether or not you would prefer if the feedback was +kept private or made public. He said that it might be good to have an incentive +to give feedback as well so that more people would get involved. + +[@roryc89](https://github.com/roryc89) +##### Previous feedback experience +Rory worked for a spread-betting platform in London and said that he had similar +opportunities to give feedback in the form of appraisals. His perception was +that the feedback wasn't absorbed sufficiently and that it got lost among the +noise. +##### Ideal feedback experience +Rory's ideal feedback experience would be one with the ability to give anonymous +feedback about anything that was going on within the organisation. Also he would +want to open discussions about decisions that the agency makes in order to +further understand the way it functions and why. Rory also believes that +feedback should have the option to be private so that people are protected if +neccessary (you might be able to work out the identity of a person just by +the way they phrase something or the context in which they are talking).