Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Contact preferences #426

Closed
HelenOsg opened this issue Sep 14, 2020 · 5 comments
Closed

Contact preferences #426

HelenOsg opened this issue Sep 14, 2020 · 5 comments
Labels
alternative contact formats citizen 🤘community Proposed by the UCD community 🔗 component Reusable parts of the user interface that have been made to support a variety of applications.

Comments

@HelenOsg
Copy link

HelenOsg commented Sep 14, 2020 •
edited
Loading

What

Users of DWP services will often need contacting, to notify them of a decision or to update them on progress.

Why

How and when we do this should be consistent.

Anything else

  • when and how to contact users
  • how to ask users for their preferred contact methods
  • how to help users keep their contact details up-to-date
  • not everyone has an email address or a mobile phone.
    Some people can read SMS messages but not take voice calls. Give people choices about how you will contact them. Let your users tell you how, when or why they would like to be contacted by you.
  • Let people change their contact preferences
    People’s situation and therefore preferences change over time. Let your users change their contact preferences with you.

Services

  • Apply for a National Insurance number
  • Register to vote
  • Universal credit
  • Carer's Allowance

Original issue information: 25 July 2019 @jon-houghton dwp/design-system-community-backlog#7

User Flow

Contact.preferences.pdf
@HelenOsg
Copy link
Author

alphagov/govuk-design-system-backlog#11

@HelenOsg
Copy link
Author

Move to community backlog.
Contact Jon/Steve for updates.

@HelenOsg
Copy link
Author

As well as an update from Jon and Steve this should go to wider community for comment and defining user needs

@HelenOsg
Copy link
Author

Pension credit example
image (11)l
image (10)

image (14)
image (13)
image (12)

@HelenOsg HelenOsg transferred this issue from dwp/design-system Feb 9, 2021
@htmlandbacon htmlandbacon mentioned this issue Mar 31, 2021
Closed
@michaelcattell michaelcattell mentioned this issue Nov 9, 2021
Closed
36 tasks
@martinwake martinwake mentioned this issue Jan 24, 2022
Closed
@jonhurrell jonhurrell mentioned this issue Feb 15, 2022
Closed
@martinwake martinwake mentioned this issue Mar 24, 2022
Open
@jonhurrell jonhurrell transferred this issue from dwp/design-system-community-backlog Aug 2, 2022
@jonhurrell jonhurrell added ⛓️ pattern Best practice design solutions for specific user-focused tasks and page types 🤘community Proposed by the UCD community and removed pattern labels Aug 2, 2022
@jonhurrell jonhurrell added 🔗 component Reusable parts of the user interface that have been made to support a variety of applications. alternative contact formats citizen and removed ⛓️ pattern Best practice design solutions for specific user-focused tasks and page types labels Aug 2, 2022
@jonhurrell
Copy link
Collaborator

Closing as this has moved into the roadmap to deliver.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
alternative contact formats citizen 🤘community Proposed by the UCD community 🔗 component Reusable parts of the user interface that have been made to support a variety of applications.
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
2 participants
@jonhurrell @HelenOsg