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I'm having an issue with retrieving emails when osTicket has no tickets in memory.
It reads the email fine, deletes it, and opens the ticket on osTicket. However,
if there are tickets in memory, osTicket will read the email but will not delete it nor download it.
As soon as I delete the existing ticket, it downloads the emails and deletes the pending emails.
Thanks
Cédric
The text was updated successfully, but these errors were encountered:
Hi,
I'm having an issue with retrieving emails when osTicket has no tickets in memory.
It reads the email fine, deletes it, and opens the ticket on osTicket. However,
if there are tickets in memory, osTicket will read the email but will not delete it nor download it.
As soon as I delete the existing ticket, it downloads the emails and deletes the pending emails.
Thanks
Cédric
The text was updated successfully, but these errors were encountered: