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Email formatting error #41

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mateusztylec opened this issue Feb 25, 2023 · 1 comment
Open

Email formatting error #41

mateusztylec opened this issue Feb 25, 2023 · 1 comment

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@mateusztylec
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I created docker container and setup SMTP properly. I send some emails for testing and there is the result.

Source of email send by osticket looks like that :

From: =?utf-8?Q?[Example]=20Customer=20service?= [email protected]
Subject: =?UTF-8?Q?Re:=20test2=20[#173295]?=
In-Reply-To: [email protected]
References: [email protected]
X-Mailer: =?UTF-8?Q?osTicket=20Mailer?=
To: =?utf-8?Q?d?= [email protected]

Google and other mark that email as potential spam because it shows that "From" is wrongly formatted. I would expect something like that:

From: [Example] Customer service [email protected]
Subject: Re: test [#173295]
In-Reply-To: [email protected]
References: [email protected]
X-Mailer: osTicket Mailer
To: [email protected]

I don't know nothing abount php so can't figure out where is the problem but it must be something with utf8 encoding.

@lubo
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lubo commented Jun 18, 2023

Hi. What makes you believe that the issue is specific to this image?

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2 participants