Limited Spaces
+ As we aim to keep the session interactive and valuable, we have limited spaces, so don't wait any longer and secure your place now!
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Can't attend live?
+ If you can't join us live, don't worry! Register anyway and we'll send you the recording so you can catch up whenever you want!
+ We look forward to your active participation and enriching discussions during the webinar.
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diff --git a/public/email/crowdin/mt5-instruments.html b/public/email/crowdin/mt5-instruments.html
index fad7f3167f6d7..66515fdc10993 100644
--- a/public/email/crowdin/mt5-instruments.html
+++ b/public/email/crowdin/mt5-instruments.html
@@ -323,7 +323,7 @@
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Starting [DD Mmm YYYY], old stocks (without suffixes, e.g., DHL, UBI) and old ETFs (with '.US' suffix) on Deriv MT5 will move to close-only mode.
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Starting 18/12/2023, old stocks (without suffixes, e.g., DHL, UBI) and old ETFs (with '.US' suffix) on Deriv MT5 will move to close-only mode.
Correction to your Deriv MT5 account balance — XAU/EUR positions
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Hello trader,
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As mentioned in our email on 17 November 2023, we have taken action to correct the off-market quotes for XAU/EUR that occurred on 12 November 2023.
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We’ve updated the closing price of your positions impacted by this error to 1,816.50 EUR, the actual market price at that moment.
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This adjustment has been reflected in your account balance.
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Account ID: [Account ID]
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Adjustment amount: [Amount]
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This amount has been debited from your Deriv MT5 account to rectify the impact of the pricing discrepancy. You can view this adjustment in your account history.
This email is a notification email to inform clients about important updates and has been issued by Deriv Investments (Europe) Limited with the registered address: W Business Centre, Level 3, Triq Dun Karm, Birkirkara, BKR 9033, Malta.
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Deriv Investments (Europe) Limited is licensed and regulated by the Malta Financial Services Authority under the Investment Services Act, to provide investment services in the European Union.
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We will never share our email lists and other data with a third party. To learn more about how we protect your personal and financial information, please read our security and privacy policy.
Correction to your Deriv MT5 account balance — XAU/EUR positions
+
+
+
+
+
Hello trader,
+
+
+
+
+
As mentioned in our email on 17 November 2023, we have taken action to correct the off-market quotes for XAU/EUR that occurred on 12 November 2023.
+
+
+
+
+
We’ve updated the closing price of your positions impacted by this error to 1,816.50 EUR, the actual market price at that moment.
+
+
+
+
+
This adjustment has been reflected in your account balance.
+
+
+
+
+
Account ID: [Account ID]
+
+
+
+
+
Adjustment amount: [Amount]
+
+
+
+
+
This amount has been debited from your Deriv MT5 account to rectify the impact of the pricing discrepancy. You can view this adjustment in your account history.
+
+
+
\ No newline at end of file
diff --git a/public/email/templates/clevertap/2023/mt5-instruments.html b/public/email/templates/clevertap/2023/mt5-instruments.html
index fad7f3167f6d7..66515fdc10993 100644
--- a/public/email/templates/clevertap/2023/mt5-instruments.html
+++ b/public/email/templates/clevertap/2023/mt5-instruments.html
@@ -323,7 +323,7 @@
-
Starting [DD Mmm YYYY], old stocks (without suffixes, e.g., DHL, UBI) and old ETFs (with '.US' suffix) on Deriv MT5 will move to close-only mode.
+
Starting 18/12/2023, old stocks (without suffixes, e.g., DHL, UBI) and old ETFs (with '.US' suffix) on Deriv MT5 will move to close-only mode.