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<!DOCTYPE html>
<html lang="en">
<head><!-- Google tag (gtag.js) -->
<script async src="https://www.googletagmanager.com/gtag/js?id=G-7JGD2RBZ3L"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'G-7JGD2RBZ3L');
</script>
<!-- End Google tag -->
<meta charset="utf-8" />
<meta content="width=device-width, initial-scale=1.0" name="viewport" />
<title>Charles Stephen Thompson</title>
<meta content="cst.wtf" name="description" />
<meta content="Charles Stephen Thompson" name="keywords" />
<!-- Favicons -->
<link href="assets/img/favicon.ico" rel="icon" />
<link href="assets/img/apple-touch-icon.png" rel="apple-touch-icon" />
<!-- Vendor CSS Files -->
<link href="assets/vendor/aos/aos.css" rel="stylesheet" />
<link href="assets/vendor/bootstrap/css/bootstrap.min.css" rel="stylesheet" />
<link href="assets/vendor/bootstrap-icons/bootstrap-icons.css" rel="stylesheet" />
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<link href="assets/vendor/glightbox/css/glightbox.min.css" rel="stylesheet" />
<link href="assets/vendor/swiper/swiper-bundle.min.css" rel="stylesheet" />
<!-- Template Main CSS File -->
<link href="assets/css/style.css" rel="stylesheet" />
<!-- =======================================================
* Template Name: iPortfolio
* Updated: Jul 27 2023 with Bootstrap v5.3.1
* Template URL: https://bootstrapmade.com/iportfolio-bootstrap-portfolio-websites-template/
* Author: BootstrapMade.com
* License: https://bootstrapmade.com/license/
======================================================== -->
</head>
<body>
<!-- Google Tag Manager (noscript) -->
<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K9SF9FB7" height="0" width="0"
style="display:none;visibility:hidden"></iframe></noscript>
<!-- End Google Tag Manager (noscript) -->
<!-- ======= Mobile nav toggle button ======= -->
<i class="bi bi-list mobile-nav-toggle d-xl-none"></i>
<!-- ======= Header ======= -->
<header id="header">
<div class="d-flex flex-column">
<div class="profile">
<img src="assets/img/profile-img.png" alt="Vincent and Tony" class="img-fluid rounded-circle" />
<h1 class="text-light">
<a href="index.html">Charles S. Thompson</a>
</h1>
<div class="social-links mt-3 text-center">
<a href="https://twitter.com/handyhomo" class="twitter"><i class="bx bxl-twitter"></i></a>
<a href="https://facebook.com/charlestephen" class="facebook"><i class="bx bxl-facebook"></i></a>
<a href="https://instagram.com/handyhomo" class="instagram"><i class="bx bxl-instagram"></i></a>
<a href="https://linkedin.com/in/mrcharlestephen" class="linkedin"><i class="bx bxl-linkedin"></i></a>
</div>
</div>
<nav id="navbar" class="nav-menu navbar">
<ul>
<li>
<a href="#hero" class="nav-link scrollto active"><i class="bx bx-home"></i> <span>Home</span></a>
</li>
<li>
<a href="#about" class="nav-link scrollto"><i class="bx bx-user"></i> <span>About</span></a>
</li>
<li>
<a href="#resume" class="nav-link scrollto"><i class="bx bx-file-blank"></i> <span>Resume</span></a>
</li>
<li>
<a href="#contact" class="nav-link scrollto"><i class="bx bx-envelope"></i> <span>Contact</span></a>
</li>
</ul>
</nav>
<!-- .nav-menu -->
</div>
</header>
<!-- End Header -->
<!-- ======= Hero Section ======= -->
<section id="hero" class="d-flex flex-column justify-content-center align-items-center">
<div class="hero-container" data-aos="fade-in">
<h1>Charles Stephen Thompson</h1>
<p>
I'm
<span class="typed"
data-typed-items="a DevOps Software Engineer, an IT/Infrastructure Engineer, a Plant Papa, a Dog Dad, a Lifelong Learner"></span>
</p>
</div>
</section>
<!-- End Hero -->
<main id="main">
<!-- ======= About Section ======= -->
<section id="about" class="about">
<div class="container">
<div class="section-title">
<h2>About</h2>
<p></p>
</div>
<div class="row">
<div class="col-lg-4" data-aos="fade-right">
<img src="assets/img/profile-img.png" class="img-fluid" alt="" />
</div>
<div class="col-lg-8 pt-4 pt-lg-0 content" data-aos="fade-left">
<h3>But did you die?</h3>
<p class="fst-italic">Fun Facts and Random Things About Me</p>
<div class="row">
<div class="col-lg-6">
<ul>
<li>
<i class="bi bi-chevron-right"></i>
<strong>Website:</strong> <span>cst.wtf</span>
</li>
<li>
<i class="bi bi-chevron-right"></i>
<strong>Sign:</strong> <span>Libra</span>
</li>
<li>
<i class="bi bi-chevron-right"></i>
<strong>Birth City:</strong>
<span>Kansas City, MO, USA</span>
</li>
</ul>
</div>
<div class="col-lg-6">
<ul>
<li>
<i class="bi bi-chevron-right"></i>
<strong>Favorite Food:</strong> <span>Bacon</span>
</li>
<li>
<i class="bi bi-chevron-right"></i>
<strong>Email:</strong> <span>[email protected]</span>
</li>
<li>
<i class="bi bi-chevron-right"></i>
<strong>Freelance:</strong> <span>Available</span>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- End About Section -->
<!-- ======= Skills Section ======= -->
<section id="skills" class="skills section-bg">
<div class="container">
<div class="section-title">
<h2>Skills</h2>
<p>I know some things.</p>
</div>
<div class="row skills-content">
<div class="col-lg-6" data-aos="fade-up">
<div class="progress">
<span class="skill">Mobile Device Management <i class="val">98%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="98" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Server Administration: Linux, Windows, & macOS<i class="val">90%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="90" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Python<i class="val">75%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="75" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Terraform<i class="val">100%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="100" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Shell Scripting<i class="val">93%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="93" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Cloud Computing & Network Mangement<i class="val">85%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="85" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
</div>
<div class="col-lg-6" data-aos="fade-up" data-aos-delay="100">
<div class="progress">
<span class="skill">Service & Application Virtualization (Docker, Kubernetes, &
Podman)<i class="val">82%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="82" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Identity and Access Management (IAM)<i class="val">99%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="99" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">OIDC/SAML<i class="val">90%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="90" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">HTML<i class="val">70%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="70" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">Monitoring<i class="val">92%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="92" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
<div class="progress">
<span class="skill">CI/CD<i class="val">79%</i></span>
<div class="progress-bar-wrap">
<div class="progress-bar" role="progressbar" aria-valuenow="79" aria-valuemin="0" aria-valuemax="100">
</div>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- End Skills Section -->
<!-- ======= Resume Section ======= -->
<section id="resume" class="resume">
<div class="container">
<div class="section-title">
<h2>Resume</h2>
<p>
For a PDF version of the resume, please click
<a href="/assets/resume.pdf" target="_blank">here.</a>
</p>
</div>
<div class="row">
<div class="col-lg-6" data-aos="fade-up">
<h3 class="resume-title">Summary</h3>
<div class="resume-item pb-0">
<h4>Charles Stephen Thompson</h4>
<p>
<em>Innovative and deadline-driven technologist with over a
decade of experience in IT and DevOps Engineering designing
and implementing user-centered solutions for complex
problems at small, medium, and large startups alike.</em>
</p>
</div>
<h3 class="resume-title">Education</h3>
<div class="resume-item">
<h4>Bachelors of Arts, Modern American Legal History</h4>
<h5>2005 - 2010</h5>
<p><em>The University of Chicago, Chicago, IL</em></p>
<p>
BA Thesis was on the misuse and abuse of copyright law as
compared to that seen in the patent field.
</p>
</div>
</div>
<div class="col-lg-6" data-aos="fade-up" data-aos-delay="100">
<h3 class="resume-title">Professional Experience</h3>
<div class="resume-item">
<h4>Founder, CEO, & Principal Consultant</h4>
<h5>Jan 2018 - Present</h5>
<p><em>Brooklyn Helpdesk, Inc., Brooklyn, NY</em></p>
<ul>
<li>
Consumer and SMB IT/DevOps, automation and integration
engineering.
</li>
<li>
Manage network equipment and server stacks in the tristate
area totaling just under 500 client devices with revenue
nearing $7,500/month.
</li>
<li>
Identity & Access Management/SSO Setup and Integration
</li>
<li>CI/CD Pipeline Setup and Automation</li>
<li>LAN/WiFi Installation and Maintenance</li>
<li>Automation and Integration Engineering</li>
<li>
Smart Home/Office Automation, Setup, and Configuration
including lighting, window coverings, A/V, scene creation,
and server management.
</li>
<li>General technical and IT support</li>
</ul>
</div>
<div class="resume-item">
<h4>DevOps Software Engineer</h4>
<h5>Nov 2019 - Dec 2021</h5>
<p><em>Symbiont.io, New York, NY</em></p>
<ul>
<li>
Worked with cross-company stakeholders to reduce onboarding
time by 25% with cost reduction of 12% via a streamlined
process integrating SAAS, automations, configurations of
IAM/MDM tools (Active Directory, GSuite, Okta, JAMF) to
achieve SSO from hardware to cloud.
</li>
<li>
Designed, built, tested, deployed, and monitored various
automation/process streamlining software integrations to
accomplish critical tasks with respect to corporate IAM,
user management, and hardware de/provisioning.
</li>
<li>
Analyzed currently available technologies to ensure best
practice methodologies, on-time delivery, and practical
solutions that actually work for complex corporate
hardware/software integration requirements.
</li>
<li>
Deployed, monitored, and maintained Kubernetes and Docker
stacks for a team of three dozen software engineers while
also running IT functionalities for a burgeoning fintech
startup.
</li>
</ul>
</div>
<div class="resume-item">
<h4>
Software Infrastructure Engineer and Interim Director of IT
</h4>
<h5>Aug 2018 - Feb 2019</h5>
<p><em>Blink Health, New York, New York</em></p>
<ul>
<li>
Provisioned and maintained all Windows server instances,
focusing on the authentication/SSO subsystem (Active
Directory) to provide fault tolerance and high availability
using Chef, Ansible, and Terraform.
</li>
<li>
Served as subject matter expert on SSO design and
implementation while working closely with Engineering
Security team to achieve increased adoption of core SSO
technologies across platforms and business units.
</li>
<li>
Automated Active Directory credential writing to GSuite,
simplifying user provisioning and de-provisioning while
creating a true SSO experience for end users on mobile,
Macs, PCs, and the Internet.
</li>
<li>
Leveraged Google SAML to reduce endpoint maintenance and
external attack surface when connecting SSO to SAAS
applications, achieving higher security, lower cost of
delivery, and increased efficiency.
</li>
<li>
Integrated Windows/Mac/Linux/GSuite authentication using
LDAP to provide cross platform SSO for VPNs, databases,
critical websites, etc., reducing end user credential
management and increasing security.
</li>
<li>
Automated HR process across Greenhouse, Jira, AD, and
GSuite, reducing steps involved for onboarding by 90% (from
40 steps to 4).
</li>
</ul>
</div>
<div class="resume-item">
<h4>Lead IT Infrastructure Engineer</h4>
<h5>Oct 2016 - Aug 2018</h5>
<p><em>Blink Health, New York, New York</em></p>
<ul>
<li>
Designed, built, and managed UniFi 802.1X LAN and WiFi
infrastructure at three sites with connectivity to AWS data
centers via site-to-site VPN, providing seamless SSO-backed
network auth to 200+ staff.
</li>
<li>
Achieved scaleable, reusable, and reviewable infrastructure
as code with Github pull request support, CircleCI
integration, and revision history across multiple AWS
accounts via Terraform.
</li>
<li>
Reconfigured engineering Jira workflows to take advantage of
Github pull request and CircleCI automations, decreasing
launch time and manual integration testing for the DevOps
team.
</li>
<li>
Grew IT team to become integral part of organization with 10
members operating across three geographic locations.
</li>
<li>
Supervised growing IT staff while working closely with
management to develop SOPs for new units.
</li>
<li>
Managed annual technology budget of $5mm+ with inventory
comprising hundreds of endpoints.
</li>
<li>
Implemented MDM fleet management software to achieve
compliance and security policy goals.
</li>
<li>
Successfully oversaw opening of four offices in three
states; conducted five successful office moves.
</li>
</ul>
</div>
<div class="resume-item">
<h4>AVP, Technology - Level III System and Network Engineer</h4>
<h5>Feb 2013 - May 2016</h5>
<p>
<em>Build America Mutual Assurance Company, New York, NY</em>
</p>
<ul>
<li>
Designed and implemented Active Directory server backbone to
provide SSO for Windows, Mac, and Linux client and server
endpoints using AD, Kerberos, and LDAP technologies in
conjunction with MFA.
</li>
<li>
Implemented Jabber/XMPP with SSO and VOIP integration for
pre-existing phone system.
</li>
<li>
Moved servers and applications to cloud providers, resulting
in over $250K in savings over five years.
</li>
<li>
Conducted non-developer technology audit process and
compliance reviews (Sarbanes-Oxley, etc).
</li>
<li>
Provided application/hardware service, support, and training
to nearly 100 users across three locations.
</li>
<li>
Supervised allocation, planning, and monitoring of hardware
and software resources.
</li>
</ul>
</div>
<div class="resume-item">
<h4>Support Technician II</h4>
<h5>Jan 2012 - Jan 2013</h5>
<p><em>SecondMarket, Inc, New York, NY</em></p>
<ul>
<li>
Configured and maintained a single sign-on solution
utilizing SAML/XML and Active Directory Federation Services
to provide seamless integration and usage of AD passwords
for third-party web apps such as Yammer, Salesforce, and
Zendesk—saving the company $36 per user per year.
</li>
<li>
Managed all technology purchasing for a rapidly growing
technology/finance services startup with an annual
technology budget of over $1.5 million for three
locations—two domestic, one international (New York City,
San Francisco, and Hong Kong).
</li>
</ul>
</div>
</div>
</div>
</div>
</section>
<!-- End Resume Section -->
<!-- ======= Contact Section ======= -->
<section id="contact" class="contact">
<div class="container">
<div class="section-title">
<h2>Contact</h2>
<p>
If you feel the need to reach out, my contact information is below
and I do freelance work often. Hit me up.
</p>
</div>
<div class="row" data-aos="fade-in">
<div class="col-lg-5 d-flex align-items-stretch">
<div class="info">
<div class="address">
<i class="bi bi-geo-alt"></i>
<h4>Location:</h4>
<p>Brooklyn, NY 11238</p>
</div>
<div class="email">
<i class="bi bi-envelope"></i>
<h4>Email:</h4>
<p>[email protected]</p>
</div>
<div class="phone">
<i class="bi bi-phone"></i>
<h4>Call:</h4>
<p>+1.646.902.1485</p>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- End Contact Section -->
</main>
<!-- End #main -->
<!-- ======= Footer ======= -->
<footer id="footer">
<div class="container">
<div class="copyright">
© Copyright
<strong><span>Charles Stephen Thompson</span></strong>
</div>
<div class="credits">
<!-- All the links in the footer should remain intact. -->
<!-- You can delete the links only if you purchased the pro version. -->
<!-- Licensing information: https://bootstrapmade.com/license/ -->
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