diff --git a/app-modules/service-management/database/migrations/2023_09_01_143524_create_service_request_types_table.php b/app-modules/service-management/database/migrations/2023_09_01_143524_create_service_request_types_table.php
index 964e2ec271..ca90214d59 100644
--- a/app-modules/service-management/database/migrations/2023_09_01_143524_create_service_request_types_table.php
+++ b/app-modules/service-management/database/migrations/2023_09_01_143524_create_service_request_types_table.php
@@ -43,7 +43,12 @@ public function up(): void
     {
         Schema::create('service_request_types', function (Blueprint $table) {
             $table->uuid('id')->primary();
+
             $table->string('name');
+            $table->boolean('has_enabled_feedback_collection')->default(false);
+            $table->boolean('has_enabled_csat')->default(false);
+            $table->boolean('has_enabled_nps')->default(false);
+
             $table->timestamps();
             $table->softDeletes();
         });
diff --git a/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/CreateServiceRequestType.php b/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/CreateServiceRequestType.php
index f4d7b71e5a..0e8fcc719d 100644
--- a/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/CreateServiceRequestType.php
+++ b/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/CreateServiceRequestType.php
@@ -36,7 +36,11 @@
 
 namespace AdvisingApp\ServiceManagement\Filament\Resources\ServiceRequestTypeResource\Pages;
 
+use Filament\Forms\Get;
 use Filament\Forms\Form;
+use Filament\Forms\Components\Group;
+use Filament\Forms\Components\Toggle;
+use Filament\Forms\Components\Section;
 use Filament\Forms\Components\TextInput;
 use Filament\Resources\Pages\CreateRecord;
 use AdvisingApp\ServiceManagement\Filament\Resources\ServiceRequestTypeResource;
@@ -49,10 +53,26 @@ public function form(Form $form): Form
     {
         return $form
             ->schema([
-                TextInput::make('name')
-                    ->label('Name')
-                    ->required()
-                    ->string(),
+                Section::make()
+                    ->columns()
+                    ->schema([
+                        TextInput::make('name')
+                            ->label('Name')
+                            ->required()
+                            ->string(),
+                        Group::make()
+                            ->schema([
+                                Toggle::make('has_enabled_feedback_collection')
+                                    ->label('Enable feedback collection')
+                                    ->live(),
+                                Toggle::make('has_enabled_csat')
+                                    ->label('CSAT')
+                                    ->visible(fn (Get $get) => $get('has_enabled_feedback_collection')),
+                                Toggle::make('has_enabled_nps')
+                                    ->label('NPS')
+                                    ->visible(fn (Get $get) => $get('has_enabled_feedback_collection')),
+                            ]),
+                    ]),
             ]);
     }
 
diff --git a/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/EditServiceRequestType.php b/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/EditServiceRequestType.php
index 5b09d7f5f2..1941f5d486 100644
--- a/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/EditServiceRequestType.php
+++ b/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/EditServiceRequestType.php
@@ -36,8 +36,12 @@
 
 namespace AdvisingApp\ServiceManagement\Filament\Resources\ServiceRequestTypeResource\Pages;
 
+use Filament\Forms\Get;
 use Filament\Forms\Form;
 use Filament\Actions\DeleteAction;
+use Filament\Forms\Components\Group;
+use Filament\Forms\Components\Toggle;
+use Filament\Forms\Components\Section;
 use Filament\Forms\Components\TextInput;
 use Filament\Resources\Pages\EditRecord;
 use AdvisingApp\ServiceManagement\Filament\Resources\ServiceRequestTypeResource;
@@ -50,10 +54,26 @@ public function form(Form $form): Form
     {
         return $form
             ->schema([
-                TextInput::make('name')
-                    ->label('Name')
-                    ->required()
-                    ->string(),
+                Section::make()
+                    ->columns()
+                    ->schema([
+                        TextInput::make('name')
+                            ->label('Name')
+                            ->required()
+                            ->string(),
+                        Group::make()
+                            ->schema([
+                                Toggle::make('has_enabled_feedback_collection')
+                                    ->label('Enable feedback collection')
+                                    ->live(),
+                                Toggle::make('has_enabled_csat')
+                                    ->label('CSAT')
+                                    ->visible(fn (Get $get) => $get('has_enabled_feedback_collection')),
+                                Toggle::make('has_enabled_nps')
+                                    ->label('NPS')
+                                    ->visible(fn (Get $get) => $get('has_enabled_feedback_collection')),
+                            ]),
+                    ]),
             ]);
     }
 
diff --git a/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/ViewServiceRequestType.php b/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/ViewServiceRequestType.php
index f86d50187c..36a8254f6c 100644
--- a/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/ViewServiceRequestType.php
+++ b/app-modules/service-management/src/Filament/Resources/ServiceRequestTypeResource/Pages/ViewServiceRequestType.php
@@ -38,6 +38,7 @@
 
 use Filament\Actions\EditAction;
 use Filament\Infolists\Infolist;
+use Filament\Infolists\Components\Group;
 use Filament\Resources\Pages\ViewRecord;
 use Filament\Infolists\Components\Section;
 use Filament\Infolists\Components\TextEntry;
@@ -54,6 +55,7 @@ public function infolist(Infolist $infolist): Infolist
         return $infolist
             ->schema([
                 Section::make()
+                    ->columns()
                     ->schema([
                         TextEntry::make('name')
                             ->label('Name'),
@@ -62,8 +64,25 @@ public function infolist(Infolist $infolist): Infolist
                             ->hidden(fn (ServiceRequestType $record) => ! $record->form)
                             ->url(fn (ServiceRequestType $record) => $record->form ? ServiceRequestFormResource::getUrl('edit', ['record' => $record?->form]) : null)
                             ->color('primary'),
-                    ])
-                    ->columns(),
+                        Group::make()
+                            ->schema([
+                                TextEntry::make('has_enabled_feedback_collection')
+                                    ->hiddenLabel()
+                                    ->state('Feedback collection')
+                                    ->badge()
+                                    ->color(fn (ServiceRequestType $record) => $record->has_enabled_feedback_collection ? 'success' : 'gray'),
+                                TextEntry::make('has_enabled_csat')
+                                    ->hiddenLabel()
+                                    ->state('CSAT')
+                                    ->badge()
+                                    ->color(fn (ServiceRequestType $record) => $record->has_enabled_csat ? 'success' : 'gray'),
+                                TextEntry::make('has_enabled_nps')
+                                    ->hiddenLabel()
+                                    ->state('NPS')
+                                    ->badge()
+                                    ->color(fn (ServiceRequestType $record) => $record->has_enabled_nps ? 'success' : 'gray'),
+                            ]),
+                    ]),
             ]);
     }
 
diff --git a/app-modules/service-management/src/Models/ServiceRequestType.php b/app-modules/service-management/src/Models/ServiceRequestType.php
index 1e682f1c9c..1c173bdd4c 100644
--- a/app-modules/service-management/src/Models/ServiceRequestType.php
+++ b/app-modules/service-management/src/Models/ServiceRequestType.php
@@ -57,6 +57,15 @@ class ServiceRequestType extends BaseModel implements Auditable
 
     protected $fillable = [
         'name',
+        'has_enabled_feedback_collection',
+        'has_enabled_csat',
+        'has_enabled_nps',
+    ];
+
+    protected $casts = [
+        'has_enabled_feedback_collection' => 'boolean',
+        'has_enabled_csat' => 'boolean',
+        'has_enabled_nps' => 'boolean',
     ];
 
     public function serviceRequests(): HasManyThrough