From d01243a294e984fb1517b44fbe2d0ae01468a799 Mon Sep 17 00:00:00 2001 From: yelyzaveta Date: Fri, 2 Feb 2024 12:47:56 +0100 Subject: [PATCH] WD-8578 - update layout --- templates/support/index.html | 18 ++++++++++-------- 1 file changed, 10 insertions(+), 8 deletions(-) diff --git a/templates/support/index.html b/templates/support/index.html index d71f48eb286..8c91eb393db 100755 --- a/templates/support/index.html +++ b/templates/support/index.html @@ -790,14 +790,16 @@

Service Level Agreements

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  1. Included with any Ubuntu Pro subscription
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  2. 24/5 support is intended for Severity 1 issues. Standard business hours are defined as Monday to Friday from 8:00 AM to 6:00 PM at the location of your organization’s headquarters. Weekends and holidays are excluded.
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  3. 24/7/365 support is intended for Severity 1 issues. We will work with you until the issue is solved or mitigated with a workaround. As soon as the service or the core functionality is available in production, we will adjust the severity level accordingly. We assume that you will be reachable throughout the process as the functionality is restored.
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  1. Included with any Ubuntu Pro subscription
    2. +
  2. 24/5 support is intended for Severity 1 issues. Standard business hours are defined as Monday to Friday from + 8:00 AM to 6:00 PM at the location of your organization’s headquarters. Weekends and holidays are excluded.
    3. +
  3. 24/7/365 support is intended for Severity 1 issues. We will work with you until the issue is solved or mitigated + with a workaround. As soon as the service or the core functionality is available in production, we will adjust the + severity level accordingly. We assume that you will be reachable throughout the process as the functionality is + restored.
    4. +