diff --git a/templates/support/index.html b/templates/support/index.html index d71f48eb286..8c91eb393db 100755 --- a/templates/support/index.html +++ b/templates/support/index.html @@ -790,14 +790,16 @@

Service Level Agreements


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  1. Included with any Ubuntu Pro subscription
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  3. 24/5 support is intended for Severity 1 issues. Standard business hours are defined as Monday to Friday from 8:00 AM to 6:00 PM at the location of your organization’s headquarters. Weekends and holidays are excluded.
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  5. 24/7/365 support is intended for Severity 1 issues. We will work with you until the issue is solved or mitigated with a workaround. As soon as the service or the core functionality is available in production, we will adjust the severity level accordingly. We assume that you will be reachable throughout the process as the functionality is restored.
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  1. Included with any Ubuntu Pro subscription
  2. +
  3. 24/5 support is intended for Severity 1 issues. Standard business hours are defined as Monday to Friday from + 8:00 AM to 6:00 PM at the location of your organization’s headquarters. Weekends and holidays are excluded.
  4. +
  5. 24/7/365 support is intended for Severity 1 issues. We will work with you until the issue is solved or mitigated + with a workaround. As soon as the service or the core functionality is available in production, we will adjust the + severity level accordingly. We assume that you will be reachable throughout the process as the functionality is + restored.
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