diff --git a/templates/support/index.html b/templates/support/index.html index 480c5ddc834..d71f48eb286 100755 --- a/templates/support/index.html +++ b/templates/support/index.html @@ -626,10 +626,9 @@

Fully supported data fabric


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OCI-compliant container images

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Modular MLOps platforms

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Modular MLOps platforms

Rely on secure and supported leading open source tools like Kubeflow and MLFlow as part of Canonical MLOps to scale your AI initiatives and move from experimentation to production. Benefit from a modular solution to develop and deploy machine learning projects.

Let our team handle the maintenance and back up your team with any unexpected events.

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Service Level Agreements

Hours of coverage N/A - Standard business hours2 - 24/7/365 for severity 1. Standard business hours for other severity levels + 24/52 + 24/7/3653 Available channels @@ -767,13 +766,13 @@

Service Level Agreements

Severity 1 - Production service down, critically affecting core functionality in a production environment. N/A 4 hours - 1 hour3 + 1 hour Severity 2 - Core functionality severely degraded in a production environment. N/A 8 business hours - 2 hours3 + 2 hours Severity 3 - Issues have a medium to low impact in a production environment. @@ -792,10 +791,12 @@

Service Level Agreements


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1 Included with any Ubuntu Pro subscription

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2 Standard business hours are defined as Monday to Friday from 8:00 AM to 6:00 PM at the location of your organization's headquarters. Weekends and holidays are excluded.

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3 24/7/365 support is intended for Severity 1 issues. We will work with you until the issue is solved or mitigated with a workaround. As soon as the service or the core functionality is available in production, we will adjust the severity level accordingly. We assume that you will be reachable throughout the process as the functionality is restored.

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  1. Included with any Ubuntu Pro subscription
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  3. 24/5 support is intended for Severity 1 issues. Standard business hours are defined as Monday to Friday from 8:00 AM to 6:00 PM at the location of your organization’s headquarters. Weekends and holidays are excluded.
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  5. 24/7/365 support is intended for Severity 1 issues. We will work with you until the issue is solved or mitigated with a workaround. As soon as the service or the core functionality is available in production, we will adjust the severity level accordingly. We assume that you will be reachable throughout the process as the functionality is restored.
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Embedded services

Legacy support

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Still running Ubuntu 14.04 or 16.04 and need time to migrate to a newer version?

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Still running Ubuntu 14.04 and need time to migrate to a newer version?

Ensure the stability of your platform by getting assistance directly from Canonical and get the time you need to migrate to the newer version.