Cannot install/run multipass on Windows 10 unable to set driver to hyperv

[brucejo75]

Describe the bug
Multipass cannot connect to the multipassd.exe socket.

Suspect that latest version of Windows 10 may have changed something.

To Reproduce

1. Installed latest version of Multipass on Windows 10.
2. Goes into a loop Attempting to set driver to hyperv infinite loop
3. Clicked Show details:

• Attempting to set driver to hyperv
• set failed: cannot connect to multipass socket
• Please ensure multipassd is running and "localhost:40041' is accessible

4. I checked that multipassd.exe is running.

It finally stopped attempting but the program is not running and I keep getting socket connection errors.

I tried this on versions: 1.10.1, 1.10.1, 1.13.1 & 1.14.1

Expected behavior
expected Multipass to install without errors.

Logs
Tried to run the install that had errors, captured logs.

Multipass Logs

2024-11-01 14:02:50.266880 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: The remote computer refused the network connection.
	 (OS Error: The remote computer refused the network connection.
	, errno = 1225), address = localhost, port = 58403, details: null, rawResponse: null, trailers: {})
2024-11-01 14:02:52.431113 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: The remote computer refused the network connection.
	 (OS Error: The remote computer refused the network connection.
	, errno = 1225), address = localhost, port = 58405, details: null, rawResponse: null, trailers: {})
2024-11-01 14:02:54.580980 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: The remote computer refused the network connection.
	 (OS Error: The remote computer refused the network connection.
	, errno = 1225), address = localhost, port = 58407, details: null, rawResponse: null, trailers: {})
2024-11-01 14:02:56.731846 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: The remote computer refused the network connection.
	 (OS Error: The remote computer refused the network connection.
	, errno = 1225), address = localhost, port = 58409, details: null, rawResponse: null, trailers: {})

Additional info

• OS: Windows 10 Version 22H2 (OS Build 19045.5073)
• multipass version: 1.14.1+win
• multipass info: "info failed: cannot connect to the multipass socket"
• multipass get local.driver: "get failed: cannot connect to the multipass socket"

Additional context

1. I added multipassd.exe to the allowed apps list for the Windows Firewall. Both Private and Public. Noticed that all ports were already opened multipass.exe & multipassd.exe.
2. Verified that multipassd.exe is running
3. Verified that Multipass Service is running
4. I had installed one of the earlier versions before without issue. Maybe it is the update of Windows 10?

[2021400278zzc]

Failed to set driver. Will try again in 1 second. Please use 'multipass authenticate' before proceeding. Failed to set driver. Will try again in 1 second. Attempting to set driver to hyperv[2K [OA [OEset failed: The client is not authenticated with the... Please use 'multipass authenticate' before proceeding. Failed to set driver. Will try again in 1 second. Attempting to set driver to 'hyperv'[2K [OA [OEset failed: The client is not authenticated with the. Please use 'multipass authenticate' before proceeding. Failed to set driver. Will try again in 1 second.

[2021400278zzc]

This appears during installation

[2021400278zzc]

I wonder why

[levkropp]

Hi @2021400278zzc , this appears to be a different issue than the OP, please make a new issue and follow the issue template so that we can help you better with this!

[levkropp]

Hi @brucejo75 , would you be able to access the logs on your Windows machine and send them here as files?

Additionally, can you provide us with more information on your Windows 10 installation, such as whether it is Home/Pro/Enterprise?

[brucejo75]

Hi @levkropp,

I am running Windows 10 Pro Version 22H2 (OS Build 19045.5073)

To reproduce a 1st install I did these steps:

1. Uninstall Multipass
2. Delete %APPDATA%\com.canonical
3. Start install.

Install completes, but the installer never resolved an error connecting the multipass service.

At this point the %APPDATA%\com.canonical folder is not created. I copied out the Event Viewer log for multipass: Multipass Events.txt

To generate GUI logs, I started the Multipass App, which sits in an infinite loop "Waiting for daemon". This does produce a log in the Multipass GUI folder: multipass_gui.log

Hope this helps!

PS: I repeated steps 1-3 as admin and got the same results with these logs:
Multipass Events-admin.txt
multipass_gui.log

[ricab]

Hi @brucejo75, I couldn't find anything wrong in your daemon logs. It could be that, for some reason, it just takes a long time to initialize and doesn't come up on time for the client to reach it from the installer.

What's puzzling to me is the port numbers you report: 40041 (CLI, I believe) and 58403, 58405... (GUI). I don't suppose you have MULTIPASS_SERVER_ADDRESS set in your environment? The default port is 50051 and that is the one that your daemon is listening on, as per your event logs. No idea why the clients would try to connect somewhere else.

One thing you could try is this package, to see if you observe the same thing. We're changing our Windows packaging to MSI and hopefully the problem does not occur there.