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User cannot verify Rewards wallet (Uphold): infinite spinner and "processing" error modal #21719

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Miyayes opened this issue Mar 16, 2022 · 6 comments
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bug feature/rewards/Uphold feature/rewards needs-investigation A bug not 100% confirmed/fixed OS/Android Fixes related to Android browser functionality OS/Desktop

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@Miyayes
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Miyayes commented Mar 16, 2022

Description

  1. User tries to verify Rewards wallet with Uphold
  2. They get stuck on a "Your request is still being processed, please wait" error modal, with infinite spinner

cc: @hollons @Areckleh

@Miyayes Miyayes added bug needs-investigation A bug not 100% confirmed/fixed feature/rewards OS/Android Fixes related to Android browser functionality OS/Desktop feature/rewards/Uphold labels Mar 16, 2022
@szilardszaloki
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szilardszaloki commented Mar 21, 2022

@hollons's user seems to have run into a temporary Uphold endpoint (/me perhaps) failure. Based on their brave://rewards-internals screenshot, they were already linked to Uphold when they filed the issue.

@szilardszaloki
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As far as @Areckleh's user, I'm waiting for their logs, but I suspect that this is the case there, too.

@szilardszaloki
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@Miyayes Let me know if there are other users hitting the same issue!

@szilardszaloki
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Took a look at the logs.
There's a good chance the issue is related to #21057.

@Areckleh
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Hi I wanted to bring attention that this is affecting multiple Android users.

Description:
Android users who were previously connected with Uphold are now in a disconnected state. When trying to reconnect they are shown the processing request without outputting an error OR if they have Uphold app installed it will redirect and give "Something went wrong. Please try again".

Support intervention:
Troubleshooting with asking users to temporarily uninstall Uphold app if this might possibly be the issue. No change.
Checking if their device passes SafetyNet. Pass and no change.
Requested logs for any insight what might be happening. Possibly attributed to #21057

Here are a handful of cases found through support.
https://bravesoftware.zendesk.com/agent/tickets/127807
https://bravesoftware.zendesk.com/agent/tickets/128408
https://bravesoftware.zendesk.com/agent/tickets/129631
https://bravesoftware.zendesk.com/agent/tickets/127815
https://bravesoftware.zendesk.com/agent/tickets/129393
https://bravesoftware.zendesk.com/agent/tickets/129286

@Miyayes Miyayes closed this as not planned Won't fix, can't repro, duplicate, stale Apr 20, 2023
@Miyayes
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Miyayes commented Apr 20, 2023

This is probably just intermittently invalid Rewards profile issue on Android.

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Labels
bug feature/rewards/Uphold feature/rewards needs-investigation A bug not 100% confirmed/fixed OS/Android Fixes related to Android browser functionality OS/Desktop
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