diff --git a/packages/functionals/botpress-qna/src/index.js b/packages/functionals/botpress-qna/src/index.js
index b2d2badc6a7..7151717f65b 100755
--- a/packages/functionals/botpress-qna/src/index.js
+++ b/packages/functionals/botpress-qna/src/index.js
@@ -48,6 +48,7 @@ module.exports = {
         const questionsToSave = typeof questions === 'string' ? parsers[`${format}Parse`](questions) : questions
         return Promise.each(questionsToSave, question => storage.saveQuestion({ ...question, enabled: true }))
       },
+
       /**
        * @async
        * Fetches questions and represents them as json
@@ -56,15 +57,32 @@ module.exports = {
        * @returns {Array.<{questions: Array, question: String, action: String, answer: String}>}
        */
       async export({ flat = false } = {}) {
-        return (await storage.getQuestions()).flatMap(
-          ({ data: { questions, answer: textAnswer, action, redirectFlow, redirectNode } }) => {
-            const answer = action === 'text' ? textAnswer : [redirectFlow, redirectNode].filter(Boolean).join('#')
-            if (!flat) {
-              return { questions, action, answer }
+        const qnas = await storage.getQuestions()
+
+        return qnas.flatMap(question => {
+          const { data } = question
+          const { questions, answer: textAnswer, action, redirectNode, redirectFlow } = data
+
+          let answer = textAnswer
+          let answer2 = null
+
+          if (action === 'redirect') {
+            answer = redirectFlow
+            if (redirectNode) {
+              answer += '#' + redirectNode
             }
-            return questions.map(question => ({ question, action, answer }))
+          } else if (action === 'text_redirect') {
+            answer2 = redirectFlow
+            if (redirectNode) {
+              answer2 += '#' + redirectNode
+            }
+          }
+
+          if (!flat) {
+            return { questions, action, answer, answer2 }
           }
-        )
+          return questions.map(question => ({ question, action, answer, answer2 }))
+        })
       }
     }
 
@@ -112,7 +130,7 @@ module.exports = {
     router.get('/csv', async (req, res) => {
       res.setHeader('Content-Type', 'text/csv')
       res.setHeader('Content-disposition', `attachment; filename=qna_${moment().format('DD-MM-YYYY')}.csv`)
-      const json2csvParser = new Json2csvParser({ fields: ['question', 'action', 'answer'], header: false })
+      const json2csvParser = new Json2csvParser({ fields: ['question', 'action', 'answer', 'answer2'], header: true })
       res.end(json2csvParser.parse(await bp.qna.export({ flat: true })))
     })
 
diff --git a/packages/functionals/botpress-qna/src/middleware.js b/packages/functionals/botpress-qna/src/middleware.js
index 040bbf0795f..f2077e5eb42 100644
--- a/packages/functionals/botpress-qna/src/middleware.js
+++ b/packages/functionals/botpress-qna/src/middleware.js
@@ -17,12 +17,17 @@ export const processEvent = async (event, { bp, storage, logger, config }) => {
     return false
   }
 
-  if (data.action === 'text') {
+  if (data.action.includes('text')) {
     logger.debug('QnA: replying to recognized question with plain text answer', id)
     event.reply(config.textRenderer, { text: data.answer })
     // return `true` to prevent further middlewares from capturing the message
-    return true
-  } else if (data.action === 'redirect') {
+
+    if (data.action === 'text') {
+      return true
+    }
+  }
+
+  if (data.action.includes('redirect')) {
     logger.debug('QnA: replying to recognized question with redirect', id)
     // TODO: This is used as the `stateId` by the bot template
     // Not sure if it's universal enough for every use-case but
diff --git a/packages/functionals/botpress-qna/src/parsers.js b/packages/functionals/botpress-qna/src/parsers.js
index 33f165c4f49..de3efadd4c4 100644
--- a/packages/functionals/botpress-qna/src/parsers.js
+++ b/packages/functionals/botpress-qna/src/parsers.js
@@ -1,3 +1,4 @@
+import get from 'lodash/get'
 import parseCsvToJson from 'csv-parse/lib/sync'
 
 const parseFlow = str => {
@@ -6,22 +7,46 @@ const parseFlow = str => {
 }
 
 export const jsonParse = jsonContent =>
-  jsonContent.map(({ questions, answer: instruction, action }) => {
-    if (!['text', 'redirect'].includes(action)) {
-      throw new Error('Failed to process CSV-row: action should be either "text" or "redirect"')
+  jsonContent.map(({ questions, answer: instruction, answer2, action }) => {
+    if (!['text', 'redirect', 'text_redirect'].includes(action)) {
+      throw new Error('Failed to process CSV-row: action should be either "text", "redirect" or "text_redirect"')
     }
-    const answer = action === 'text' ? instruction : ''
-    const flowParams = action === 'redirect' ? parseFlow(instruction) : { redirectFlow: '', redirectNode: '' }
-    return { questions, action, answer, ...flowParams }
+
+    let redirectInstruction = null
+    let textAnswer = ''
+
+    if (action === 'text') {
+      textAnswer = instruction
+    } else if (action === 'redirect') {
+      redirectInstruction = instruction
+    } else if (action === 'text_redirect') {
+      textAnswer = instruction
+      redirectInstruction = answer2
+    }
+
+    const flowParams = redirectInstruction ? parseFlow(redirectInstruction) : { redirectFlow: '', redirectNode: '' }
+    return { questions, action, answer: textAnswer, ...flowParams }
   })
 
 export const csvParse = csvContent => {
-  const mergeRows = (acc, { question, answer, action }) => {
+  const mergeRows = (acc, { question, answer, answer2, action }) => {
     const [prevRow] = acc.slice(-1)
-    if (prevRow && prevRow.answer === answer) {
+    const isSameAnswer = prevRow && (prevRow.answer === answer && (!answer2 || answer2 === prevRow.answer2))
+    if (isSameAnswer) {
       return [...acc.slice(0, acc.length - 1), { ...prevRow, questions: [...prevRow.questions, question] }]
     }
-    return [...acc, { answer, action, questions: [question] }]
+    return [...acc, { answer, answer2, action, questions: [question] }]
   }
-  return jsonParse(parseCsvToJson(csvContent, { columns: ['question', 'action', 'answer'] }).reduce(mergeRows, []))
+
+  const rows = parseCsvToJson(csvContent, { columns: ['question', 'action', 'answer', 'answer2'] }).reduce(
+    mergeRows,
+    []
+  )
+
+  // We trim the header if detected in the first row
+  if (get(rows, '0.action') === 'action') {
+    rows.splice(0, 1)
+  }
+
+  return jsonParse(rows)
 }
diff --git a/packages/functionals/botpress-qna/src/views/index.js b/packages/functionals/botpress-qna/src/views/index.js
index 764680fb990..38f99fe5807 100755
--- a/packages/functionals/botpress-qna/src/views/index.js
+++ b/packages/functionals/botpress-qna/src/views/index.js
@@ -23,6 +23,7 @@ import Select from 'react-select'
 import classnames from 'classnames'
 import find from 'lodash/find'
 import some from 'lodash/some'
+import get from 'lodash/get'
 
 import ArrayEditor from './ArrayEditor'
 import QuestionsEditor from './QuestionsEditor'
@@ -50,7 +51,8 @@ const cleanupQuestions = questions => questions.map(q => q.trim()).filter(Boolea
 
 const ACTIONS = {
   TEXT: 'text',
-  REDIRECT: 'redirect'
+  REDIRECT: 'redirect',
+  TEXT_REDIRECT: 'text_redirect'
 }
 
 export default class QnaAdmin extends Component {
@@ -163,6 +165,32 @@ export default class QnaAdmin extends Component {
     !!cleanupQuestions(data.questions).length &&
     (data.action === ACTIONS.TEXT ? !!data.answer : !!data.redirectFlow && !!data.redirectNode)
 
+  renderTextAndRedirectSelect(index, onChange) {
+    return (
+      <div>
+        {this.renderTextInput(index, onChange)}
+        {this.renderRedirectSelect(index, onChange)}
+      </div>
+    )
+  }
+
+  renderTextInput = (index, onChange) => {
+    const item = index === null ? 'newItem' : `items.${index}`
+    const answer = get(this.state, `${item}.data.answer`, '')
+
+    return (
+      <FormGroup controlId={this.getFormControlId(index, 'answer')}>
+        <ControlLabel>Answer:</ControlLabel>
+        <FormControl
+          componentClass="textarea"
+          placeholder="Answer"
+          value={answer}
+          onChange={this.onInputChange(index, 'answer', onChange)}
+        />
+      </FormGroup>
+    )
+  }
+
   renderRedirectSelect(index, onChange) {
     const { flows } = this.state
     if (!flows) {
@@ -299,21 +327,20 @@ export default class QnaAdmin extends Component {
           >
             redirect to flow node
           </Radio>
+          <Radio
+            name={this.getFormControlId(index, 'action')}
+            value={ACTIONS.TEXT_REDIRECT}
+            checked={data.action === ACTIONS.TEXT_REDIRECT}
+            onChange={this.onInputChange(index, 'action', onChange)}
+            inline
+          >
+            text answer and redirect to flow node
+          </Radio>
         </FormGroup>
 
-        {data.action === ACTIONS.TEXT && (
-          <FormGroup controlId={this.getFormControlId(index, 'answer')}>
-            <ControlLabel>Answer:</ControlLabel>
-            <FormControl
-              componentClass="textarea"
-              placeholder="Answer"
-              value={data.answer}
-              onChange={this.onInputChange(index, 'answer', onChange)}
-            />
-          </FormGroup>
-        )}
-
+        {data.action === ACTIONS.TEXT && this.renderTextInput(index, onChange)}
         {data.action === ACTIONS.REDIRECT && this.renderRedirectSelect(index, onChange)}
+        {data.action === ACTIONS.TEXT_REDIRECT && this.renderTextAndRedirectSelect(index, onChange)}
 
         <ButtonToolbar>
           <Button type="button" onClick={() => onReset(index)} disabled={!isDirty}>