[Bug]: "No recordings found for this time" when attempting to playback Alert/Detection

[doenau]

Describe the problem you are having

Running beta 0.14.0-4e5a6eb in HomeAssistant (Frigate Full Access Beta), when attempting to playback an Alert or Detection, the "No recordings found for this time" error is show on the player and No Preview Found below the player.
When hovering over the snapshot in the Alert/Detection window, the video does play. The video clips for the event can also be found in the Home Assistant media folder.
NB: this is not on all alerts/detections and does not appear to follow an obvious pattern for when recordings are/aren't viewable.

Steps to reproduce

Attempt to view alert/detection via Frigate interface in Home Assistant.

Version

0.14.0-4e5a6eb

Frigate config file

logger:
  default: info
  logs:
    frigate.app: debug

detectors:
  coral:
    type: edgetpu
    device: usb

mqtt:
  enabled: true
  host: xxxxxx
  user: xxxxx
  password: xxxxxxxx

#ffmpeg:
#  hwaccel_args: preset-rpi-64-h264

birdseye:
  enabled: false
  mode: continuous
record:
  enabled: true
  retain:
    days: 0
    mode: all
  events:
    pre_capture: 10
    post_capture: 30
    retain:
      default: 7
      mode: active_objects
detect:
  # Optional: desired fps for your camera for the input with the detect role (default: shown below)
  # NOTE: Recommended value of 5. Ideally, try and reduce your FPS on the camera.
  fps: 5
  # Optional: enables detection for the camera (default: True)
  # This value can be set via MQTT and will be updated in startup based on retained value
  enabled: true
  # Optional: Number of frames without a detection before frigate considers an object to be gone. (default: 5x the frame rate)
  max_disappeared: 25
  # Optional: Configuration for stationary object tracking
  stationary:
    interval: 10
    threshold: 50
snapshots:
  enabled: true
  clean_copy: false
  timestamp: false
  bounding_box: true
  crop: true
  height: 175
  required_zones: []
  retain:
    default: 10
database:
  path: /config/frigate.db

#Global Object Settings
objects:
  track:
    - person
    - cat
    - dog
    - car
    - bicycle
    - motorcycle

go2rtc:
  streams:
    driveway:
      - rtsp://xxxxxx:[email protected]:554/cam/realmonitor?channel=1&subtype=2&proto=Onvif
    front_yard:
      - rtsp://xxxxxx:[email protected]:554/cam/realmonitor?channel=1&subtype=2&proto=Onvif

cameras:
  driveway:
    enabled: true
    webui_url: http://xxxxxx:[email protected]/cgi-bin/mjpg/video.cgi?channel=1&subtype=1
    ui:
      dashboard: true
    ffmpeg:
      output_args:
        record: preset-record-generic-audio-copy
      inputs:
        - path: rtsp://127.0.0.1:8554/driveway # <--- the name here must match the name of the camera in restream
        #- path: 
        #    rtsp://xxxxxx:[email protected]:554/cam/realmonitor?channel=1&subtype=2&proto=Onvif
          input_args: preset-rtsp-restream-low-latency
          roles:
            - record
            - detect
    detect:
      enabled: true
    motion:
      mask:
        - 0,0.546,0.045,0.509,0.15,0.445,0.463,0.3,0.799,0.18,1,0.255,1,0,0,0
        - 0.849,0.328,0.768,0.268,0.724,0.295,0.74,0.334,0.782,0.38,0.831,0.404,0.846,0.379
      threshold: 30
      contour_area: 20
      improve_contrast: 'false'
    zones:
      kerb:
        coordinates: 0.514,0.333,0.49,0.315,0.118,0.492,0.133,0.523
        objects:
          - car
          - motorcycle
        inertia: 3
      dangerZone:
        coordinates: 0.799,0.19,0.897,0.23,0.651,0.424,0.395,0.336
        inertia: 2
        loitering_time: 2
        objects:
          - motorcycle
          - dog
          - cat
          - person
    objects:
      mask: 0.002,0.537,0.002,0,0.997,0.003,0.995,0.249,0.802,0.177,0.151,0.439
      filters:
        car:
          mask:
            - 0,0.381,0,0,1,0,0.989,0.314,0.805,0.238,0.734,0.212,0.323,0.376,0,0.533
        dog:
          mask:
            - 0,0.381,0,0,1,0,0.989,0.314,0.805,0.238,0.734,0.212,0.323,0.376,0,0.533
        cat:
          mask:
            - 0,0.381,0,0,1,0,0.989,0.314,0.805,0.238,0.734,0.212,0.323,0.376,0,0.533
    review:
      alerts:
        required_zones:
          - kerb
          - dangerZone
  front_yard:
    enabled: true
    ui:
      dashboard: true
    ffmpeg:
      output_args:
        record: preset-record-generic-audio-copy
      inputs:
        - path: rtsp://127.0.0.1:8554/front_yard # <--- the name here must match the name of the camera in restream
          input_args: preset-rtsp-restream-low-latency
          roles:
            - record
            - detect
    detect:
      enabled: true
    motion:
      mask:
        - 0.11,0,0.114,0.259,0.324,0.21,0.404,0.176,0.449,0.172,0.676,0.324,0.82,0.446,0.957,0.571,1,0.615,1,0
        - 0.737,0.484,0.654,0.444,0.481,0.42,0.269,0.511,0.294,0.645,0.642,0.703,0.753,0.672,0.794,0.638,0.789,0.528
      threshold: 30
      contour_area: 38
      improve_contrast: 'true'
    objects:
      mask: 0.117,0.254,0.116,0,1,0,1,0.624,0.95,0.569,0.447,0.163
      filters:
        car:
          mask:
            - 0.117,0.254,0.116,0,1,0,1,0.624,0.95,0.569,0.447,0.163
            - 0.995,0.687,0.425,0.177,0.118,0.257,0.113,0.003,0.997,0.003
    zones:
      dangerZone:
        coordinates: 0.353,0.314,0.55,0.249,0.995,0.616,0.996,0.995,0.877,1
        inertia: 2
        objects:
          - cat
          - dog
          - person
          - motorcycle
    review:
      alerts:
        required_zones: dangerZone
version: 0.14

Relevant log output

2024-07-11 04:23:38.256799303  [INFO] Preparing Frigate...
2024-07-11 04:23:40.199298292  [INFO] Starting Frigate...
2024-07-11 04:23:54.714181063  [2024-07-11 14:23:54] frigate.app                    INFO    : Starting Frigate (0.14.0-4e5a6eb)
2024-07-11 04:23:54.720944457  [2024-07-11 14:23:54] frigate.app                    INFO    : Creating directory: /tmp/cache
2024-07-11 04:23:54.722027344  [2024-07-11 14:23:54] frigate.util.config            INFO    : Checking if frigate config needs migration...
2024-07-11 04:23:54.871648448  [2024-07-11 14:23:54] frigate.util.config            INFO    : frigate config does not need migration...
2024-07-11 04:23:56.258148273  [2024-07-11 14:23:56] frigate.util.services          WARNING : Did not detect hwaccel, using a GPU for accelerated video decoding is highly recommended
2024-07-11 04:23:59.180040792  [2024-07-11 14:23:59] peewee_migrate.logs            INFO    : Starting migrations
2024-07-11 04:23:59.183798026  [2024-07-11 14:23:59] peewee_migrate.logs            INFO    : There is nothing to migrate
2024-07-11 04:23:59.248912906  [2024-07-11 14:23:59] frigate.app                    INFO    : Recording process started: 398
2024-07-11 04:23:59.264919396  [2024-07-11 14:23:59] frigate.app                    INFO    : Recording process started: 400
2024-07-11 04:23:59.276690578  [2024-07-11 14:23:59] frigate.app                    INFO    : go2rtc process pid: 98
2024-07-11 04:23:59.419499538  [2024-07-11 14:23:59] frigate.app                    INFO    : Output process started: 428
2024-07-11 04:23:59.454031253  [2024-07-11 14:23:59] detector.coral                 INFO    : Starting detection process: 427
2024-07-11 04:23:59.485084289  [2024-07-11 14:23:59] frigate.detectors.plugins.edgetpu_tfl INFO    : Attempting to load TPU as usb
2024-07-11 04:24:00.159132501  [2024-07-11 14:24:00] frigate.app                    INFO    : Camera processor started for driveway: 458
2024-07-11 04:24:00.179793667  [2024-07-11 14:24:00] frigate.app                    INFO    : Camera processor started for front_yard: 459
2024-07-11 04:24:00.218148968  [2024-07-11 14:24:00] frigate.app                    INFO    : Capture process started for driveway: 463
2024-07-11 04:24:00.224017105  [2024-07-11 14:24:00] frigate.app                    INFO    : Capture process started for front_yard: 472
2024-07-11 04:24:02.389178934  [2024-07-11 14:24:02] frigate.detectors.plugins.edgetpu_tfl INFO    : TPU found

Operating system

HassOS

Install method

HassOS Addon

Network connection

Wired

Camera make and model

DH-IPC-HDW3849H-AS-PV-ANZ

Any other information that may be helpful

was never an issue on beta 0.13
HASS OS 2024.7.1 and also 2024.6.x

[NickM-27]

We will need more information, perhaps browser console and network logs of what data is being requested and returned.

It would also be helpful to have a description of what does and does not work.

[doenau]

here's the console network .har file. (zipped) from Chrome.
homeassistant.local.zip
is that what you're after?
for reference, the file path is Media >My Media/frigate/recordings/2024-07-11/03/driveway/19:38.mp4. Other recordings under the 2024-07-11 subfolders are OK.
I also have a work colleague having the same issue since updating to 0.14 beta.

what does and doesn't work?

• in terms of which recordings - it appears random. if I find a recording that doesn't load, it never loads even days later (via the browser), and a video that does load the first time continues to load fine.
• chrome and edge on Windows appear to have the issue. HA iOS app plays the same clip OK

[NickM-27]

are you still seeing this issue?

[doenau]

I haven't seen it for a while, no. (also haven't been looking :D )