67

IT Service Management and Incident Management: Literature Review and a Case Study

Paper presented at the 30th Australasian Conference on Information Systems, 9-11 December, Perth (Australia)

• Authors: Eghbal Ghazizadeh, Moonjee Jeong, Juan Pablo Angel and Yehan Que
• Paper ID: 67
• Track: Track 2. Making the World a Better Place with Information Systems
• View PDF file: https://acis2019.io/pdfs/ACIS2019_PaperFIN_067.pdf

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