Automatic Windows Hello prompt not working with "Start to tray icon" enabled

[loryferli]

Steps To Reproduce

1. In settings, enable:
    1. "Unlock with Windows Hello"
    2. "Ask for Windows Hello on launch"
    3. "Start to tray icon"
2. Quit Bitwarden
3. Launch Bitwarden
4. Click on Bitwarden's tray icon

Expected Result

When clicking on the tray icon for the first time, the Windows Hello prompt should automatically appear.

Actual Result

The prompt doesn't automatically appear. Manually pressing the Windows Hello button works.

Screenshots or Videos

No response

Additional Context

With the "Start to tray icon" option disabled, the prompt appears correctly.

Installed with winget, there's no option in the section.

Operating System

Windows

Operating System Version

Windows 11 Pro 23H2 build 22631.4602, Windows Feature Experience Pack 1000.22700.1055.0

Installation method

Other

Build Version

2024.12.1

Issue Tracking Info

• I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[bitwarden-bot]

Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-16169

[loryferli]

Equivalent issue on macOS: #10201

[Krychaz]

Hi there,

I am unable to reproduce this issue, it has been escalated for further investigation. If you have more information that can help us, please add it below.

Thanks!

[loryferli]

Hi Krychaz, here's a quick video showing the Windows Hello prompt not showing up

Recording.2025-01-06.093135.mp4