Disputes that come into arbitration should include notes saying why

[msherry]

Arbitrations often come with notes like this:

We are continuing chargeback 83. Our cardholder did not make or authorize this sale, nor did they sign or receive any merchandise from this transaction. XXXX XXXX has no knowledge of how his/her information was obtained or who would have made this transaction. He/She does not know the party whom signed for the package and did not authorize this person to do so. Furthermore, the service address provided by the merchant does not match that of our cardmember's current or any previous address on file. Fraud transaction per cardholder and the merchant has not provided a signed sales draft with imprint or any compelling evidence that our cardmember participated in the transaction.

or

The merchant has not provided any compelling evidence. The cardholder has already provided all of the required information needed. The cardholder provided dated proof from a neutral expert indicating that the merchandise received was not authentic. Since the cardholder is stating that the item was not authentic then they are not required to return the item. The merchant has only been willing to provide a store credit which is not acceptable to the cardholder. the merchant sold counterfeit items to the cardholder so therefore the cardholder is owed the full amount. Please review

It would be helpful for marketplaces to see these.