Image Builder fails to create Ubuntu Image on Bare Metal

[vitas13]

What happened:
The image builder failed to create an Ubuntu image. After checking what happened with VNC we can see following error:

SourcePackage: subiquity
Title: install failed crashed with CalledProcessError
Traceback:
(most recent call last):
File "/snap/subiquity/4380/1ib/python3.8/site-packages/subiquity/server/controllers/install-py", line 290, in install await self.postinstall(context=context)
File "/snap/subiquity/4380/1ib/python3.8/site-packages/subiquitycore/context.py", Line 148, in decorated _async return await meth(self, *ku)
File "/snap/subiquity/4380/1ib/python3.8/site-packages/subiquity/server/controllers/install.py", Line 325, in postinstall await self.run_unattended_upgrades(context=context, policy=policy)
File "/snap/subiquity/4380/1ib/python3.8/site-packages/subiquitycore/context.py", line 148, in decorated_async return await meth (self, **ku)
File "/snap/subiquity/4380/1ib/python3.8/site-packages/subiquity/server/controllers/install.py", Line 371, in run_unattended_ upgrades await self.unattended_upgrades_cd.wait()
File */snap/subiquity/4380/1ib/python3.8/site-packages/subiquity/server/curtin.py", line 116, in wait
result = await self-runner.wait (self.proc)
File "/snap/subiquity/4380/1ib/python3.site-packages/subiquity/server/runner.py", line 84, in wait raise subprocess.calledProcesserror (proc-returncode, proc.args!
subprocess.CalledProcessError:
-v'I' returned non-zero exit status 1.

After that cluster creation process failed. We can reproduce it whenever we start starting cluster creation process.
What you expected to happen:
Ubuntu image is created.

How to reproduce it (as minimally and precisely as possible):
Start cluster creation process with Bare Metal provider.

Anything else we need to know?:
``
Environment:

• EKS Anywhere Release: 0.19.6

[vitas13]

It’s the same problem as described here:
aws/eks-anywhere-build-tooling#3058

[jiayiwang7]

It’s the same problem as described here: aws/eks-anywhere-build-tooling#3058

This problem can be resolved following the steps here: #7982 (comment)

We might add this workaround to the Artifacts doc page.

[abhay-krishna]

Hello @vitas13, The permanent fix for this issue has been included in the image-builder CLI that ships with EKS-A v0.19.4 and above. May I know the image-builder CLI version you're using for the build? Was it downloaded recently or is it an older image-builder CLI?

In general, we recommend upgrading the image-builder CLI as well whenever you upgrade the EKS-A CLI. If the image-builder CLI you have on your machine is not the latest one, kindly refer to the installation docs to download the latest CLI. Once you have installed the latest image-builder, you can retry the build and it should produce the desired bare metal image.

[vitas13]

Thanks @abhay-krishna . Fix mentioned here aws/eks-anywhere-build-tooling#3058 works.
We are using the newest version of the image-builder available.

[abhay-krishna]

Thanks @abhay-krishna . Fix mentioned here aws/eks-anywhere-build-tooling#3058 works. We are using the newest version of the image-builder available.

Great! If your issue has been resolved, feel free to close it. Thanks!