Objective: Analyze the codebase and its associated product features using the Kano Model to prioritize development efforts based on their impact on customer satisfaction.
Instructions:
-
Review the codebase and identify the key features and functionalities it provides.
-
For each feature, analyze its potential impact on customer satisfaction using the Kano Model categories:
a. Must-be (Basic) Features:
- These are features that customers expect and take for granted.
- Their absence leads to extreme dissatisfaction, but their presence does not increase satisfaction.
b. One-dimensional (Performance) Features:
- These features result in satisfaction when fulfilled and dissatisfaction when not fulfilled.
- The level of satisfaction is proportional to the level of fulfillment.
c. Attractive (Excitement) Features:
- These features are not expected by customers but can lead to high satisfaction if present.
- Their absence does not lead to dissatisfaction.
d. Indifferent Features:
- These features do not have a significant impact on customer satisfaction, whether present or absent.
e. Reverse Features:
- These features lead to dissatisfaction when present and satisfaction when absent.
-
Prioritize features based on their Kano Model classification and their alignment with business objectives.
-
Identify potential new features that could serve as Attractive (Excitement) features to delight customers.
-
Develop a roadmap for implementing and improving features based on their Kano Model prioritization.
Expected Output: A comprehensive Kano Model analysis of the codebase and its associated features, including:
- Classification of each feature into the Kano Model categories (Must-be, One-dimensional, Attractive, Indifferent, Reverse)
- Prioritization of features based on their Kano Model classification and business alignment
- Identification of potential new Attractive (Excitement) features
- Roadmap for feature implementation and improvement based on Kano Model prioritization