Can't acknowledge resolved problem

[diogogarbinsouza]

Permission Error when attempt to send acknowledge in a resolved problem
When I try to send an acknowledge to resolved problem the trigger panel show me a permission error msg:

"zabbix apI Error: Application error. No permissions to referred object or it does not exist!"

there is any troubleshooting to do ?

Expected behavior
Send Ackowledge to a resolved problem

Software versions

Grafana	Zabbix	Grafana-Zabbix Plugin
6.6.2	4.4.1	3.10.5

[alexanderzobnin]

Yes, confirmed. The most likely reason is a hardcoded API request flags - I use acknowledge event and add message. Looks like acknowledge event is not allowed for resolved problems. So I need to add options to the acknowledge dialog, like in recent Zabbix versions:

[diogogarbinsouza]

Thank you so much for your reply, in this case there is nothing that I can do, correct ? Sad cause I've been work on a monitoring project that must force an human action to any problem even if it was resolved.

Once again thank you, if you have any suggestion please contact me

[alexanderzobnin]

@diogogarbinsouza yes, that's a bug in the plugin, so just wait for the next version, it should be fixed.

[alexanderzobnin]

Acknowledge dialog was updadted. Now it's possible to select ask actions:

[diogogarbinsouza]

thank you so much

[diogogarbinsouza]

Sorry but I am begginer with github, I just need to copy these files and change in my local server ?

[diogogarbinsouza]

I reinstalled the API and even can't reproduce the window above, can you help me ?

[alexanderzobnin]

This update wasn't released yet. So just wait few days for the plugin relase (3.12) and then update with grafana-cli.

[diogogarbinsouza]

so sorry, thank you

[Vitaliy155]

@alexanderzobnin I use version 4.2.2 but still have error.
I checked this bug on your demo zabbix and got error as well
https://play.grafana-zabbix.org/d/000000024/problems?orgId=2

[alexanderzobnin]

It's because I use read-only user for API connection. So it does not have permissions to close problem.