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Implement routing to different agents #15

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pkey opened this issue Jul 13, 2018 · 0 comments
Open

Implement routing to different agents #15

pkey opened this issue Jul 13, 2018 · 0 comments

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@pkey
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pkey commented Jul 13, 2018

Link to gist which does something similar: "

https://bots.dialogflow.com/facebook/70ac5471-f9b0-4104-8f73-918eecc4f8a1/webhook

Link to an old forum thread, talking about he possible solution:

https://discuss.api.ai/t/how-to-switch-between-agents/6690/6

My suggestion is to use "main" bot as a proxy first, but then it would connect via hook to a backend service in case scenario is being played and then route the user to correct agent.

Proxy is needed because we still need to parse user input anyways.

There is also a thing that when the scenario is played out you don't want agent to recognize most of (or all) of main agent's (and, of course, all of the other agents') commands.

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