Add issue template #711
Add issue template #711
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funkyboy
requested review from
mattheworiordan,
paddybyers,
ricardopereira and
Srushtika
.github/issue_template.md
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| ### Link to sample project | ||
| Feel free to link to a sample project that showcases the issue. | ||
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| PS. If you are an enterprise customer please get in touch directly at [email protected] |
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Should we perhaps change this last line to:
+P.S. If you are an [Ably Enterprise customer](https://www.ably.io/pricing/enterprise), please [get in touch](https://www.ably.io/contact) with a link to this issue to get prioritised support.
.github/issue_template.md
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| Add relevant console logs. | ||
| ``` | ||
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| **Tip:** set the log level to debug. E.g. `realtime.logger.logLevel = .debug` |
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Should we perhaps recommend people first take a look at https://support.ably.io/solution/articles/3000063743-guide-information-we-need-to-help-you-diagnose-problems? This may help them solve some problems themselves, especially when we improve the support section.
Additionally, should we not ask them for their app and key ID?
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https://support.ably.io/solution/articles/3000063743-guide-information-we-need-to-help-you-diagnose-problems seems quite biased towards JS. We can link to that but I'd still keep the "setting debug logLevel" tip and the one liner example.
About asking app ID see: https://ably-real-time.slack.com/archives/C030APSH3/p1522946396000289
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