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Rarely no incoming messages and no errors #657

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johnpeb opened this issue Nov 30, 2017 · 1 comment
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Rarely no incoming messages and no errors #657

johnpeb opened this issue Nov 30, 2017 · 1 comment

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@johnpeb
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johnpeb commented Nov 30, 2017

In our app, in one instance a user has reported that new messages don't show up, etc. Based on the various symptoms and logs it appears that ably messages are not coming in but the device is otherwise able to access the internet. The problem persisted (at least in one instance) if the app is restarted. Our error logging is ignoring subscribe timeouts (ref #649) but all other errors are being logged and no other errors are occurring. We're using version 1.0.9. Other devices receive the same messages. My questions are:

  1. Does any state persist across app launches?
  2. Any advice for further debugging this?

Thanks!

@johnpeb
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johnpeb commented Dec 5, 2017

For the record re #1: no, state isn't persisted across app launches. The issue is probably not on ably side. Closing.

@johnpeb johnpeb closed this as completed Dec 5, 2017
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