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support.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="description" content="Synthetix Hosting - Customer Support and Help Center">
<meta name="keywords" content="Minecraft Hosting Support, Server Help, Technical Support">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<link rel="icon" type="image/png" href="https://cdn.synthetix.host/synthetixlogov2.png">
<link href="https://fonts.googleapis.com/css2?family=Ubuntu:wght@400;500;700&family=Martian+Mono:wght@400;700&display=swap" rel="stylesheet">
<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.5.1/css/all.min.css">
<link rel="stylesheet" href="styles.css">
<title>Support - Synthetix Hosting</title>
</head>
<body>
<div id="cursor-gradient"></div>
<!-- Navigation Bar -->
<nav class="navbar">
<div class="logo">
<img src="https://cdn.synthetix.host/synthetixlogov2-removebg-preview.png" alt="Synthetix Hosting Logo">
</div>
<ul class="nav-links">
<li><a href="index.html">Home</a></li>
<li><a href="plans.html">Hosting Plans</a></li>
<li><a href="dedicated.html">Dedicated Servers</a></li>
<li><a href="support.html">Support</a></li>
<li><a href="https://panel.synthetix.host" target="_blank" rel="noopener noreferrer">Panel</a></li>
<li><a href="https://billing.synthetix.host" target="_blank" rel="noopener noreferrer">Billing</a></li>
</ul>
</nav>
<!-- Support Hero -->
<section class="hero support-hero">
<div class="hero-content">
<h1>Premium Customer Support</h1>
<p>We're here to help you every step of the way</p>
<div class="hero-cta">
<a href="https://discord.gg/s4MZumySeP" class="btn" target="_blank" rel="noopener noreferrer">Join Discord</a>
</div>
</div>
</section>
<!-- FAQ Section -->
<section class="faq">
<h2>Frequently Asked Questions</h2>
<div class="faq-grid">
<div class="faq-item">
<h3>How do I get started?</h3>
<p>Choose a plan from our hosting options, complete the checkout process, and your server will be instantly set up and ready to use. You'll receive login credentials via email.</p>
</div>
<div class="faq-item">
<h3>How do I access my server?</h3>
<p>Log in to our control panel at <a href="https://panel.synthetix.host" target="_blank" rel="noopener noreferrer">panel.synthetix.host</a> using your client area credentials. From there, you can manage your server, install plugins, and access the console.</p>
</div>
<div class="faq-item">
<h3>How do I install plugins?</h3>
<p>You manually upload plugins to your server's plugins folder. This is to ensure maximum flexibility and control on the user's end.</p>
</div>
<div class="faq-item">
<h3>What payment methods do you accept?</h3>
<p>We accept PayPal, credit/debit cards, and GCash (for Philippines), UPI, RuPay and GPay (for India) and AliPay or AliPayHK for all other regions. For GCash payments, please contact our support team through Discord.</p>
</div>
<div class="faq-item">
<h3>Do you offer refunds?</h3>
<p>Yes, we offer a 24-hour money-back guarantee if you're not satisfied with our service. Contact support within this period to process your refund.</p>
</div>
<div class="faq-item">
<h3>What's your uptime guarantee?</h3>
<p>We guarantee 99% uptime for all our servers. Check our Service Level Agreement (SLA) for detailed information about our uptime commitment.</p>
</div>
</div>
</section>
<!-- Support Channels -->
<section class="support-channels">
<h2>Get Support</h2>
<div class="channels-grid">
<div class="channel-card">
<i class="fab fa-discord"></i>
<h3>Discord Support</h3>
<p>Get real-time help from our community and support team.</p>
<a href="https://discord.gg/synthetix" class="btn" target="_blank" rel="noopener noreferrer">Join Discord</a>
</div>
<div class="channel-card">
<i class="fas fa-book"></i>
<h3>Knowledge Base</h3>
<p>Find guides and tutorials for common server management tasks.</p>
<a href="knowledgebase/index.html" class="btn">Browse Guides</a>
</div>
</div>
</section>
<!-- Footer -->
<footer>
<div class="footer-content">
<p>© 2024 Synthetix Hosting. All rights reserved.</p>
<div class="social-media">
<a href="https://www.youtube.com/@SynthetixHosting" target="_blank" rel="noopener noreferrer"><i class="fab fa-youtube"></i></a>
<a href="https://www.instagram.com/synthetixhost/" target="_blank" rel="noopener noreferrer"><i class="fab fa-instagram"></i></a>
<a href="https://discord.gg/s4MZumySeP" target="_blank" rel="noopener noreferrer"><i class="fab fa-discord"></i></a>
</div>
<div class="legal-links">
<a href="Legal/privacy-policy.html">Privacy Policy</a>
<span class="separator">|</span>
<a href="Legal/terms-of-service.html">Terms of Service</a>
<span class="separator">|</span>
<a href="Legal/sla.html">Service Level Agreement</a>
<span class="separator">|</span>
<a href="https://status.synthetix.host" target="_blank" rel="noopener noreferrer">Status</a>
</div>
</div>
</footer>
<script src="script.js"></script>
</body>
</html>