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White screen with admin menus visible when trying to add or create a post (issue resolved after making an unrelated change to php config) #9926

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mikesale opened this issue Sep 15, 2018 · 4 comments
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[Type] Help Request Help with setup, implementation, or "How do I?" questions.

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@mikesale
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Describe the bug
White screen when trying to edit or create new post with 3.8... restored back to 3.7 and this problem does not occur.

To Reproduce
Steps to reproduce the behavior:

  1. Go to posts and either edit existing gutenberg post or create new
  2. White screeen with admin menus visible

Expected behavior
Normal editor

Screenshots
n/a

Desktop (please complete the following information):

  • OS: High Sierra
  • Browser Chrome 69.0.3497.92 (Official Build) (64-bit)
  • Version 3.8.0

Smartphone (please complete the following information):
n/a

Additional context
FYI: restoring Gutenberg 3.7.0 makes this issue disappear
Astra theme
Troubleshooting Actions:
Reset Permalinks multiple times
Deleted redirect cache from db
I tried turning off almost all plugins except for Elementor, Elementor Pro, Astra Pro with UAEL plugin and JetBlog
White screen persists through all troubleshooting actions.

@designsimply designsimply added the [Status] Needs More Info Follow-up required in order to be actionable. label Sep 15, 2018
@designsimply
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Do any errors appear in the browser console when you try to edit a post?

If you haven't already, could you try temporarily switching to a default theme such as Twenty Seventeen to see if the problem goes away? This will help rule out the theme just in case there's a possible conflict there.

Do you host your site yourself or do you host through a company?

@designsimply designsimply changed the title 3.8.0 White screen with admin menus visible when trying to add or create a post Sep 15, 2018
@designsimply
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I searched and found a few other similar-sounding reports and wanted to note the resolutions from a couple of them in case it helps your case too:

I had some trouble with a blank screen during beta testing for 3.8 and the problem was traced back to a Mod_Sec rule blocking one of the polyfill files in my case. I contacted the host and they were able to fix the problem.

Source: #9834

White screen that shows me nothing (solved by flushing rewrite rules)

Source: #8960

The permalinks were improperly set up. I needed to add permissions to .htaccess and modify httpd.conf.

Source: #8534

@mikesale
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ugh, after upgrading back to 3.8.0 and making an unrelated change to php config it is no longer occurring.

@designsimply
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Thanks for writing back! Maybe the change was related somehow? May I ask what you changed in your php config?

@designsimply designsimply changed the title White screen with admin menus visible when trying to add or create a post White screen with admin menus visible when trying to add or create a post (issue resolved after making an unrelated change to php config) Sep 18, 2018
@designsimply designsimply added [Type] Help Request Help with setup, implementation, or "How do I?" questions. and removed [Status] Needs More Info Follow-up required in order to be actionable. labels Nov 6, 2018
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Labels
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