Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Unable to start - Out of memory on account with steam authenticator #5069

Closed
OverlordAlex opened this issue Jul 8, 2017 · 17 comments
Closed

Unable to start - Out of memory on account with steam authenticator #5069

OverlordAlex opened this issue Jul 8, 2017 · 17 comments
Assignees
@Plagman
Labels
Steam client

Comments

@OverlordAlex
Copy link

OverlordAlex commented Jul 8, 2017 •
edited
Loading

Your system information

  • /client/steam_client_ubuntu12 version 1496897923, installed version 1496897923
  • Ubuntu 16.04 LTS
  • Opted into Steam client beta?: No (see below)
  • Have you checked for system updates?: Yes

System info - from working account on beta client

Please describe your issue in as much detail as possible:

When attempting to log in, the dialog for entering the steam authenticator code is not shown. Steam appears to hang, before showing the "Connectivity Error" dialog, which also appears to hang (unable to interact) before steam crashes.

This is only for my account using steam authenticator - another account without the authenticator is able to log in as normal. I am able to log into my account on the website using authenticator.

The request for the authenticator token is being sent as the app shows the generated token notification.

Full console log of ./steam.sh

The relevant part of the crash:

Generating new string page texture 11: 8x256, total string texture memory is 516.10 KB
Generating new string page texture 12: 16x256, total string texture memory is 532.48 KB
Generating new string page texture 13: 24x256, total string texture memory is 557.06 KB
Generating new string page texture 14: 32x256, total string texture memory is 589.82 KB
Installing breakpad exception handler for appid(steam)/version(1496897923)
BYieldingRegisterSteamController - Error querying accounts registered to controller after 1 try.
BYieldingRegisterSteamController - Error querying accounts registered to controller after 2 try.
Installing breakpad exception handler for appid(steam)/version(1496897923)
BYieldingRegisterSteamController - Error querying accounts registered to controller after 3 try.
Generating new string page texture 16: 384x256, total string texture memory is 983.04 KB
***** OUT OF MEMORY! attempted allocation size: 805306368 ****
memstd.cpp (2539) : Fatal Assertion Failed: OUT OF MEMORY
memstd.cpp (2539) : Fatal assert failed: memstd.cpp, line 2539.  Application exiting.

Assert( Fatal Assertion Failed: OUT OF MEMORY ):memstd.cpp:2539

From syslog:

Jul  8 10:32:45 alex gnome-session[12017]: ../common/pipes.cpp (571) : Assertion Failed: m_pInternalPipe->BRead failed
Jul  8 10:32:45 alex gnome-session[12017]: ../common/processpipe_posix.cpp (492) : Assertion Failed: CCrossProcessPipe::BWrite: 32 
(Broken pipe)
Jul  8 10:32:45 alex gnome-session[12017]: ../common/pipes.cpp (749) : CClientPipe::BWriteAndReadResult: BWrite failed
Jul  8 10:32:45 alex gnome-session[12017]: steamclient.cpp (714) : Assertion Failed: bufRet.TellPut() == sizeof(uint8)

Bonus:

$ ulimit -a
core file size          (blocks, -c) 0
data seg size           (kbytes, -d) unlimited
scheduling priority             (-e) 0
file size               (blocks, -f) unlimited
pending signals                 (-i) 63433
max locked memory       (kbytes, -l) 64
max memory size         (kbytes, -m) unlimited
open files                      (-n) 1024
pipe size            (512 bytes, -p) 8
POSIX message queues     (bytes, -q) 819200
real-time priority              (-r) 0
stack size              (kbytes, -s) 8192
cpu time               (seconds, -t) unlimited
max user processes              (-u) 63433
virtual memory          (kbytes, -v) unlimited
file locks                      (-x) unlimited

Steps for reproducing this issue:

  1. Open steam / switch user from logged-in user
  2. Enter username+password for an account using steam authenticator
  3. Steam now hangs instead of showing the authenticator dialog to enter the code

Steps attempted to fix the problem:

  1. ./steam.sh -reset
  2. ./steam.sh -bigpicture
  3. switch user rather than fresh login
  4. download latest deb installer, update system packages
  5. STEAM_RUNTIME_PREFER_HOST_LIBRARIES=0 ./steam.sh (also tried =1)
  6. strace fails - didn't feel like digging into the reason
  7. Removing authenticator from my account - no change, still crashes. Added it back.
  8. beta client - see below

Enabling the beta client:

I got further with the beta client - I was able to click "start in offline mode" when the Connection Error appeared. This loaded my games. I was then presented with a little dialog box saying "your steam details have changed - please reauthenticate". After entering my password, it then extended the dialog and asked for my steam authenticator token. Entering the token froze steam, although I could see from my "friends" list that I had changed from offline -> online. Steam then crashed.

Opening steam now doesn't present me with an account log-in page, but attempts to log in as the user with the problem, which just crashes steam before anything happens. The error is the same OOM as above. So now it appears I'm totally stuck, unable to use steam at all on this computer.

EDIT: that last statement isnt quite true: I can still access steam via the bigpicture mode - the account with the authenticator is still crashing through
@rndmh3ro
Copy link

rndmh3ro commented Jul 8, 2017

I'm having the same problem on Arch 64bit.

basti$ steam
Running Steam on arch rolling 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)

(steam:9922): Gtk-WARNING **: Im Modulpfad »adwaita« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »adwaita« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,

(steam:9922): Gtk-WARNING **: Im Modulpfad »murrine« konnte keine Themen-Engine gefunden werden,
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
Setting breakpad minidump AppID = 769
Steam_SetMinidumpSteamID:  Caching Steam ID:  76561197960265728 [API loaded no]
Steam Controller reserving XInput slot 0
Generating new string page texture 12: 48x256, total string texture memory is 49,15 KB
Generating new string page texture 13: 256x256, total string texture memory is 311,30 KB
Generating new string page texture 14: 128x256, total string texture memory is 442,37 KB
Controller 0 connected, configuring it now...
Installing breakpad exception handler for appid(steam)/version(1496897923)
Installing breakpad exception handler for appid(steam)/version(1496897923)
!! Controller 0 attributes:
  ProductID: 654
  Serial: Awaiting_Logon
  Capabilities: 00000003
  Firmware Version: 0
  Firmware Build Time: 2147483647 (Di, 19 Jan 2038 03:14:07 GMT)
  Bootloader Build Time: 2147483647 (Di, 19 Jan 2038 03:14:07 GMT)
Setting VR Path Registry runtime path to /home/basti/.local/share/Steam/SteamApps/common/OpenVR
vr/vrmanager.cpp (190) : Assertion Failed: BFileExists( /home/basti/.local/share/Steam/SteamApps/common/OpenVR/bin/linux64/vrpathreg ) failed
Assert( Assertion Failed: BFileExists( /home/basti/.local/share/Steam/SteamApps/common/OpenVR/bin/linux64/vrpathreg ) failed ):vr/vrmanager.cpp:190

Installing breakpad exception handler for appid(steam)/version(1496897923)
crash_20170708112232_18.dmp[10053]: Uploading dump (out-of-process)
/tmp/dumps/crash_20170708112232_18.dmp
Setting VR Path Registry config path to /home/basti/.local/share/Steam/config
vr/vrmanager.cpp (190) : Assertion Failed: BFileExists( /home/basti/.local/share/Steam/SteamApps/common/OpenVR/bin/linux64/vrpathreg ) failed
Setting VR Path Registry log path to /home/basti/.local/share/Steam/logs
vr/vrmanager.cpp (190) : Assertion Failed: BFileExists( /home/basti/.local/share/Steam/SteamApps/common/OpenVR/bin/linux64/vrpathreg ) failed
Loaded Config for Local Override Path for App ID 413080: /home/basti/.local/share/Steam//controller_base/empty.vdf
Controller 0 mapping uses xinput : false
Generating new string page texture 20: 64x256, total string texture memory is 507,90 KB
Generating new string page texture 21: 8x256, total string texture memory is 516,10 KB
Generating new string page texture 22: 16x256, total string texture memory is 532,48 KB
Generating new string page texture 23: 24x256, total string texture memory is 557,06 KB
Generating new string page texture 24: 32x256, total string texture memory is 589,82 KB
crash_20170708112232_18.dmp[10053]: Finished uploading minidump (out-of-process): success = yes
crash_20170708112232_18.dmp[10053]: response: CrashID=bp-de0ad050-1bf2-4207-8c32-9094a2170708
crash_20170708112232_18.dmp[10053]: file ''/tmp/dumps/crash_20170708112232_18.dmp'', upload yes: ''CrashID=bp-de0ad050-1bf2-4207-8c32-9094a2170708''
Installing breakpad exception handler for appid(steam)/version(1496897923)
BYieldingRegisterSteamController - Error querying accounts registered to controller after 1 try.
BYieldingRegisterSteamController - Error querying accounts registered to controller after 2 try.
Installing breakpad exception handler for appid(steam)/version(1496897923)
BYieldingRegisterSteamController - Error querying accounts registered to controller after 3 try.
Generating new string page texture 29: 384x256, total string texture memory is 983,04 KB
memstd.cpp (2539) : Fatal Assertion Failed: OUT OF MEMORY
memstd.cpp (2539) : Fatal assert failed: memstd.cpp, line 2539.  Application exiting.

Assert( Fatal Assertion Failed: OUT OF MEMORY ):memstd.cpp:2539

Installing breakpad exception handler for appid(steam)/version(1496897923)
assert_20170708112319_22.dmp[10573]: Uploading dump (out-of-process)
/tmp/dumps/assert_20170708112319_22.dmp
_ExitOnFatalAssert
assert_20170708112319_22.dmp[10573]: Finished uploading minidump (out-of-process): success = yes
assert_20170708112319_22.dmp[10573]: response: CrashID=bp-0f878859-efde-433d-870d-780ca2170708
assert_20170708112319_22.dmp[10573]: file ''/tmp/dumps/assert_20170708112319_22.dmp'', upload yes: ''CrashID=bp-0f878859-efde-433d-870d-780ca2170708''
Assert( Assertion Failed: m_pInternalPipe->BRead failed ):../common/pipes.cpp:571

crash_20170708112336_2.dmp[10658]: Uploading dump (out-of-process)
/tmp/dumps/crash_20170708112336_2.dmp
crash_20170708112336_2.dmp[10658]: Finished uploading minidump (out-of-process): success = yes
crash_20170708112336_2.dmp[10658]: response: Discarded=1
crash_20170708112336_2.dmp[10658]: file ''/tmp/dumps/crash_20170708112336_2.dmp'', upload yes: ''Discarded=1''
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
Refresh rate: 1
../common/pipes.cpp (571) : Assertion Failed: m_pInternalPipe->BRead failed
../common/processpipe_posix.cpp (492) : Assertion Failed: CCrossProcessPipe::BWrite: 32 (Datenübergabe unterbrochen (broken pipe))
../common/pipes.cpp (749) : CClientPipe::BWriteAndReadResult: BWrite failed
steamclient.cpp (714) : Assertion Failed: bufRet.TellPut() == sizeof(uint8)
../common/processpipe_posix.cpp (492) : Assertion Failed: CCrossProcessPipe::BWrite: 32 (Datenübergabe unterbrochen (broken pipe))

Deleting ~/.local/share/Steam and reinstalling steam solved the issue.

@OverlordAlex
Copy link
Author

OverlordAlex commented Jul 8, 2017 •
edited
Loading

Interestingly deleting ~/.local/share/Steam and reinstalling now gets me to the authenticator dialog, except it crashes immediately after i enter the token with the same OOM error

@rndmh3ro
Copy link

rndmh3ro commented Jul 8, 2017

I'm not using the Authenticator so maybe that makes a difference.

@OverlordAlex
Copy link
Author

I'm not using the Authenticator so maybe that makes a difference.

Using another account with the same steam installation but no authenticator is fine. Its something about the authenticator code that is causing the crash.

I'm not sure why removing the authenticator from my account isn't working, I'm guessing it's crashing before it can receive the update disabling it

@hpsu
Copy link

hpsu commented Jul 9, 2017

I had this exact problem shortly after activating the mobile authenticator, although I don't know if that is related.

That time I "fixed" it by renaming ~/.local/share/Steam to force steam to create a fresh one.

Now, a couple of weeks later I had the problem again and started looking at recently changed files.

I came across userdata/[UID]/config/localconfig.vdf which was a suspiciously large text file at 573MiB!
After renaming it, steam started working again. (The newly synced file is now 1MiB.)

A quick look at the broken file shows that each sections repeat itself thousands of times. I saved the previous installation and can confirm that that localconfig.vdf was 987MiB.

@jsaalfeld
Copy link

jsaalfeld commented Jul 9, 2017 •
edited
Loading

@hpsu - Dind't work for me, unfortunately. Running on Arch 64Bit, too. Got a compete freeze of the system after I enter my authenticator code. Need to reboot every time.

Am Also not able to get the "Out Of Memory" message, mentioned in the top-post. Also, no hints of errors in the journalctl messages before the forced reboot.

@leeps leeps mentioned this issue Jul 10, 2017
Closed
@threexone
Copy link

Hello,
I had the same problem (though with authenticator) : issue #5041 . I fixed it by deleting the "userdata" folder.
The issue came back this morning and I renamed the "userdata/[UID]/config/localconfig.vdf" as @hpsu suggested and Steam is now working again.

@leeps
Copy link

leeps commented Jul 10, 2017

It seems like I was also affected by this error.

Removing localconfig.vdf worked in my case. The file was ~700MB before and is ~600KB now.

@Voker57
Copy link

Voker57 commented Jul 12, 2017

Worked for me too.

@kisak-valve
Copy link
Member

Per "Fixed a bug which created excessively large configuration files that could slow down Steam or cause it to appear to hang for several seconds at a time" in the 2017-07-12 steam beta client update, can anyone reproduce this issue while opted into the steam beta client (and after removing localconfig.vdf if it was oversized before the update)?

@leeps
Copy link

leeps commented Jul 14, 2017

@kisak-valve Opting into beta now.
My localconfig.vdf has gained around 200KB since I reset it 4 days ago, so we should probably see results by monday. I'll let you know.

@jsaalfeld
Copy link

jsaalfeld commented Jul 14, 2017 •
edited
Loading

@kisak-valve
After I noticed there was an update, i exited the client and redirected the output into a file.

Unfortunately, It only survived the first start. After the second start my complete system froze again and I'm stuck in the same error again :/

@leeps
Copy link

leeps commented Jul 18, 2017

@kisak-valve It seems like it worked. localconfig.vdf now stays at 600KB.
Thanks for your quick fix!

@hpsu
Copy link

hpsu commented Jul 21, 2017

@kisak-valve Seems fixed here, my localconfig.vdf has no duplicate entries for about a week now

@jsaalfeld
Copy link

I just removed Steam from my System and deleted the steam folder in ~./local/share and in ~/. I reinstalled it and tried to start it, but still, my system freezes without any error message.

@kisak-valve
Copy link
Member

Thanks for retesting, closing per the feedback.

@jsaalfeld, the symptoms you've described does not match this issue report. No opengl application should be capable of freezing the entire system, which hints that you may be experiencing a video driver issue.

@Ketchup901
Copy link

Deleting localconfig.vdf only works once, and only after restarting my computer. Once the client generates a new one, it crashes again.

/home/adam/.local/share/Steam/steam.sh: line 154: VERSION_ID: unbound variable
/home/adam/.local/share/Steam/steam.sh: line 154: VERSION_ID: unbound variable
Running Steam on arch  64-bit
/home/adam/.local/share/Steam/steam.sh: line 154: VERSION_ID: unbound variable
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)

(steam:2788): Gtk-WARNING **: Unable to locate theme engine in module_path: "adwaita",

(steam:2788): Gtk-WARNING **: Unable to locate theme engine in module_path: "adwaita",
/usr/share/themes/monokai-gtk/gtk-2.0/main.rc:1090: error: unexpected identifier 'direction', expected character '}'
/usr/share/themes/Breeze-Dark/gtk-2.0/widgets/entry:70: error: unexpected identifier 'direction', expected character '}'

(steam:2788): Gtk-WARNING **: Unable to locate theme engine in module_path: "adwaita",
/usr/share/themes/Breeze-Dark/gtk-2.0/widgets/styles:36: error: invalid string constant "combobox_entry", expected valid string constant
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)

** (steam:2788): WARNING **: Unknown device type 14

** (steam:2788): WARNING **: Could not create object for /org/freedesktop/NetworkManager/Devices/1: unknown object type
Setting breakpad minidump AppID = 769
Steam_SetMinidumpSteamID:  Caching Steam ID:  76561198065560768 [API loaded no]

** (steam:2788): WARNING **: Ignoring invalid property 'autoconnect-priority'

** (steam:2788): WARNING **: Unknown setting 'proxy'

** (steam:2788): WARNING **: Ignoring invalid property 'route-data'

** (steam:2788): WARNING **: Ignoring invalid property 'address-data'

** (steam:2788): WARNING **: Ignoring invalid property 'route-data'

** (steam:2788): WARNING **: Ignoring invalid property 'address-data'
Generating new string page texture 2: 48x256, total string texture memory is 49.15 KB
Generating new string page texture 3: 256x256, total string texture memory is 311.30 KB
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
Installing breakpad exception handler for appid(steam)/version(1501097683)
roaming config store loaded successfully - 2784 bytes.
migrating temporary roaming config store
Failed to init SteamVR because it isn't installed
process 2788: arguments to dbus_connection_ref() were incorrect, assertion "connection->generation == _dbus_current_generation" failed in file dbus-connection.c line 2686.
This is normally a bug in some application using the D-Bus library.
  D-Bus not built with -rdynamic so unable to print a backtrace
[2017-07-27 20:20:23] Startup - updater built Jul 26 2017 18:19:34
[2017-07-27 20:20:23] Opted in to client beta 'publicbeta' via beta file
You are in the 'publicbeta' client beta.
Looks like steam didn't shutdown cleanly, scheduling immediate update check
[2017-07-27 20:20:23] Checking for update on startup
[2017-07-27 20:20:23] Checking for available updates...
[2017-07-27 20:20:23] Download skipped by HTTP 304 Not Modified
[2017-07-27 20:20:23] Nothing to do
[2017-07-27 20:20:23] Verifying installation...
[2017-07-27 20:20:23] Performing checksum verification of executable files
[2017-07-27 20:20:24] Verification complete
assert_20170727202023_1.dmp[2872]: Uploading dump (out-of-process)
/tmp/dumps/assert_20170727202023_1.dmp
/home/adam/.local/share/Steam/steam.sh: line 940:  2788 Aborted                 (core dumped) $STEAM_DEBUGGER "$STEAMROOT/$STEAMEXEPATH" "$@"
assert_20170727202023_1.dmp[2872]: Finished uploading minidump (out-of-process): success = yes
assert_20170727202023_1.dmp[2872]: response: CrashID=bp-608fc624-2dea-4cd8-8cf2-535622170727
assert_20170727202023_1.dmp[2872]: file ''/tmp/dumps/assert_20170727202023_1.dmp'', upload yes: ''CrashID=bp-608fc624-2dea-4cd8-8cf2-535622170727''
Assert( Assertion Failed: m_pInternalPipe->BRead failed ):../common/pipes.cpp:572

crash_20170727202045_2.dmp[2891]: Uploading dump (out-of-process)
/tmp/dumps/crash_20170727202045_2.dmp
crash_20170727202045_2.dmp[2891]: Finished uploading minidump (out-of-process): success = yes
crash_20170727202045_2.dmp[2891]: response: CrashID=bp-a0286771-2a71-4638-a312-09ce62170727
crash_20170727202045_2.dmp[2891]: file ''/tmp/dumps/crash_20170727202045_2.dmp'', upload yes: ''CrashID=bp-a0286771-2a71-4638-a312-09ce62170727''
../common/pipes.cpp (572) : Assertion Failed: m_pInternalPipe->BRead failed

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees

@Plagman Plagman

Labels
Steam client
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
10 participants
@Voker57 @Plagman @leeps @rndmh3ro @hpsu @jsaalfeld @OverlordAlex @Ketchup901 @threexone @kisak-valve