Feedback/ticket system

[simison]

Already with this amount of emails WP's feedback form + emails aren't that great.

Some options:

• OSTicket (self hosted, ugly, quite feature rich, FOSS)
• UserVoice (SaaS, paid)
• ZenDesk (Saas, paid)
• Inbox by ZenDesk (SaaS, simple, free for now). — let's use this for now. Yay for no need to install anything, simple, more features vs Brimir.
• Brimir (self hosted/SaaS, simple, free/paid) — could be it if we'd host this ourself. Perhaps later.
• Others?

[yogiben]

I've only used user voice before.

Works well.

[simison]

@yogiben seems a bit pricey — "agent" is one user account in the system?

[simison]

https://github.com/ivaldi/brimir looks interesting

[simison]

Playing around with Inbox by Zendesk:

Forever free when you sign up during the beta

Seems simple but effective.

[simison]

Tested also Brimir. It's nice, especially since we could host it ourself (might do in the future when support needs a team). For now SaaS suits us the best and Inbox has better features / slicker interface, and it's supposed to be for free.

Quickly tested Zendesk and it's very neat. Simple version is just 12$/year but I think simple and free suits us better now.