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Dynamic assignment feature arbitrarily sends "already messaged" prompt despite texts being available #879

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ErikKirkstein opened this issue Sep 9, 2018 · 4 comments
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A-text assignment Area: Text assignment bugs, features, and proposals A-Texter UI/UX Area: Texter interface and experience S-addressed by an approved RFC Status: An RFC that is currently in progress will fix this issue

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@ErikKirkstein
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ErikKirkstein commented Sep 9, 2018

When using dynamic assignments, texters report that after sending a series of texts (sometimes 50, sometimes a bit more) some get the message screenshot below. This happens despite texts still being available to send within the Spoke campaign, and the texter is set to MAX. This occurs on both phone and computer setups.

screenshot_2018-09-09-12-23-54

@joemcl
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joemcl commented Sep 10, 2018

@ErikKirkstein we've seen that too - often seems to be related to running campaigns with large lists, and perhaps it's slowness with the query generating new initial sends. We've avoided that mostly by splitting larger lists and running multiple campaigns cloned from the original with .csv portions of the original larger list.

@ErikKirkstein
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ErikKirkstein commented Sep 11, 2018 via email

@bchrobot
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Zephyr Teachout's campaign also uses 20k and has found that works well for them. It also helps ensure that assignment sizes don't get too large as large assignments really slow things down for texters.

@ibrand ibrand added A-Texter UI/UX Area: Texter interface and experience A-text assignment Area: Text assignment bugs, features, and proposals labels Jan 23, 2020
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ibrand commented May 16, 2020

#1533 will make a few changes to dynamic assign that will make the numbers more predetermined so this wouldn't come up

@ibrand ibrand added the S-addressed by an approved RFC Status: An RFC that is currently in progress will fix this issue label May 16, 2020
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Labels
A-text assignment Area: Text assignment bugs, features, and proposals A-Texter UI/UX Area: Texter interface and experience S-addressed by an approved RFC Status: An RFC that is currently in progress will fix this issue
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