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[BUG] ACL Impact on Dynamic Date Fields in OTOBO 11.0.7 #3957

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KhalilHamada-OTOBO opened this issue Nov 28, 2024 · 0 comments
Open

[BUG] ACL Impact on Dynamic Date Fields in OTOBO 11.0.7 #3957

KhalilHamada-OTOBO opened this issue Nov 28, 2024 · 0 comments
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@KhalilHamada-OTOBO
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In OTOBO 11.0.7, for dynamic fields of the "Date" type, when the field is hidden via ACLs (e.g., hidden and then re-shown depending on the queue), it is displayed as selected by default.

The behavior can be replicated as follows:

  1. Install OTOBO (version 11.0.7) using Docker.
  2. Create a dynamic field of type "Date."
  3. Set the default date difference to 0.
  4. Define the year range: No.
    Assign the field to the following interfaces: AgentTicketPhone, AgentTicketZoom, and CustomerTicketMessage (it is not a mandatory field).
    Create ACLs to hide the dynamic fields and then show them again based on conditions, such as the "Misc" queue.
    Result: The field is displayed as selected by default when creating a ticket.
@KhalilHamada-OTOBO KhalilHamada-OTOBO added the bug Something isn't working as intended label Nov 28, 2024
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