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In OTOBO 11.0.7, for dynamic fields of the "Date" type, when the field is hidden via ACLs (e.g., hidden and then re-shown depending on the queue), it is displayed as selected by default.
The behavior can be replicated as follows:
Install OTOBO (version 11.0.7) using Docker.
Create a dynamic field of type "Date."
Set the default date difference to 0.
Define the year range: No.
Assign the field to the following interfaces: AgentTicketPhone, AgentTicketZoom, and CustomerTicketMessage (it is not a mandatory field).
Create ACLs to hide the dynamic fields and then show them again based on conditions, such as the "Misc" queue.
Result: The field is displayed as selected by default when creating a ticket.
The text was updated successfully, but these errors were encountered:
In OTOBO 11.0.7, for dynamic fields of the "Date" type, when the field is hidden via ACLs (e.g., hidden and then re-shown depending on the queue), it is displayed as selected by default.
The behavior can be replicated as follows:
Assign the field to the following interfaces: AgentTicketPhone, AgentTicketZoom, and CustomerTicketMessage (it is not a mandatory field).
Create ACLs to hide the dynamic fields and then show them again based on conditions, such as the "Misc" queue.
Result: The field is displayed as selected by default when creating a ticket.
The text was updated successfully, but these errors were encountered: