MacOS Version 3.8.1 crash on both M1 and Intel MacBook Pro #2373

playniuniu · 2022-04-04T04:11:08Z

Describe the bug

MacOS Version 3.8.1 crash on both M1 and Intel MacBook Pro

What operating system and which version?

MacOS 12.3.1

Which version of Rocket.Chat (Server)?

Unknown

Which version of Rocket.Chat.Electron (Electron/Desktop)?

3.8.1

Is there any setting relevant changed?

No

To Reproduce
Download Rocket.Chat 3.8.1 From AppStore
Open and then crash every time.
Both M1 and Intel MacBook Pro have the same problem.
Version 3.8.0 works fine and not crash.

mlemnian · 2022-04-04T06:24:20Z

same on my intel based MacBook Pro with MacOS 10.15.7

gufertum · 2022-04-04T07:17:17Z

+1

sbnmrk · 2022-04-04T07:17:21Z

3.8.0 runs fine on the same machine.

crash log added, so this issue can be searched for ...

-------------------------------------

Process:               Rocket.Chat [3152]
Path:                  /Applications/Rocket.Chat.app/Contents/MacOS/Rocket.Chat
Identifier:            chat.rocket
Version:               3.8.1 (83)
App Item ID:           1086818840
App External ID:       848006747
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]

OS Version:            macOS 12.3.1 (21E258)
Report Version:        12
Bridge OS Version:     6.4 (19P4243)
Anonymous UUID:        575C6C72-9C07-19CC-BD9F-14687325729D


System Integrity Protection: enabled

Crashed Thread:        0  CrBrowserMain  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000002, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process:   exc handler [3152]

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread
0   Electron Framework            	       0x122dbc282 node::AsyncResource::get_async_id() const + 8249314
1   Electron Framework            	       0x12222e0ea v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 6509914
2   Electron Framework            	       0x12222b86e v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 6499550
3   Electron Framework            	       0x12222a4d3 v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 6494531
4   Electron Framework            	       0x1222351a7 v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 6538775
5   Electron Framework            	       0x1222364a7 v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 6543639
6   Electron Framework            	       0x1220d22fa v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 5085034
7   Electron Framework            	       0x1233590e0 node::AsyncResource::get_async_id() const + 14134848
8   Electron Framework            	       0x12313995d node::AsyncResource::get_async_id() const + 11908797
9   Electron Framework            	       0x12335e09d node::AsyncResource::get_async_id() const + 14155261
10  Electron Framework            	       0x12335f631 node::AsyncResource::get_async_id() const + 14160785
11  Electron Framework            	       0x123135c53 node::AsyncResource::get_async_id() const + 11893171
12  Electron Framework            	       0x123159bcc node::AsyncResource::get_async_id() const + 12040492
13  Electron Framework            	       0x122df936e node::AsyncResource::get_async_id() const + 8499406
14  Electron Framework            	       0x122e17169 node::AsyncResource::get_async_id() const + 8621769
15  Electron Framework            	       0x122e55905 node::AsyncResource::get_async_id() const + 8877669
16  Electron Framework            	       0x122e54a72 node::AsyncResource::get_async_id() const + 8873938
17  Electron Framework            	       0x122e5503f node::AsyncResource::get_async_id() const + 8875423
18  CoreFoundation                	    0x7ff810117aeb __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
19  CoreFoundation                	    0x7ff810117a53 __CFRunLoopDoSource0 + 180
20  CoreFoundation                	    0x7ff8101177cd __CFRunLoopDoSources0 + 242
21  CoreFoundation                	    0x7ff8101161e8 __CFRunLoopRun + 892
22  CoreFoundation                	    0x7ff8101157ac CFRunLoopRunSpecific + 562
23  HIToolbox                     	    0x7ff818d9cce6 RunCurrentEventLoopInMode + 292
24  HIToolbox                     	    0x7ff818d9ca4a ReceiveNextEventCommon + 594
25  HIToolbox                     	    0x7ff818d9c7e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
26  AppKit                        	    0x7ff812b3c53d _DPSNextEvent + 927
27  AppKit                        	    0x7ff812b3abfa -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
28  AppKit                        	    0x7ff812b2d2a9 -[NSApplication run] + 586
29  Electron Framework            	       0x122e56216 node::AsyncResource::get_async_id() const + 8879990
30  Electron Framework            	       0x122e54ae2 node::AsyncResource::get_async_id() const + 8874050
31  Electron Framework            	       0x122e17afa node::AsyncResource::get_async_id() const + 8624218
32  Electron Framework            	       0x122de1801 node::AsyncResource::get_async_id() const + 8402273
33  Electron Framework            	       0x1220eac44 v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 5185716
34  Electron Framework            	       0x1220ec582 v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 5192178
35  Electron Framework            	       0x1220e8350 v8::internal::SetupIsolateDelegate::SetupHeap(v8::internal::Heap*) + 5175232
36  Electron Framework            	       0x12029f2e5 v8::internal::ExternalReference::fast_c_call_caller_pc_address(v8::internal::Isolate*) + 1957
37  Electron Framework            	       0x1202a04b3 v8::internal::ExternalReference::fast_c_call_caller_pc_address(v8::internal::Isolate*) + 6515
38  Electron Framework            	       0x12029ff31 v8::internal::ExternalReference::fast_c_call_caller_pc_address(v8::internal::Isolate*) + 5105
39  Electron Framework            	       0x12029e4ed v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 12173
40  Electron Framework            	       0x12029ee23 v8::internal::ExternalReference::fast_c_call_caller_pc_address(v8::internal::Isolate*) + 739
41  Electron Framework            	       0x11ffd4ad8 ElectronMain + 152
42  dyld                          	       0x1100e551e start + 462

airbenich · 2022-04-04T08:07:51Z

Same on my M1 machine. Here is the console log:

user@MacBook-Pro/ % ./Applications/Rocket.Chat.app/Contents/MacOS/Rocket.Chat 
[87737:0404/100605.942902:ERROR:gpu_process_host.cc(979)] GPU process exited unexpectedly: exit_code=4
[87737:0404/100605.957566:ERROR:network_service_instance_impl.cc(975)] Network service crashed, restarting service.
[87737:0404/100606.119771:ERROR:gpu_process_host.cc(979)] GPU process exited unexpectedly: exit_code=4
[87737:0404/100606.136614:ERROR:network_service_instance_impl.cc(975)] Network service crashed, restarting service.
[87737:0404/100606.198295:ERROR:network_service_instance_impl.cc(975)] Network service crashed, restarting service.
[87737:0404/100606.254487:ERROR:network_service_instance_impl.cc(975)] Network service crashed, restarting service.
[87737:0404/100606.277996:ERROR:gpu_process_host.cc(979)] GPU process exited unexpectedly: exit_code=4
[87737:0404/100606.340183:ERROR:gpu_process_host.cc(979)] GPU process exited unexpectedly: exit_code=4
[87737:0404/100606.407615:ERROR:network_service_instance_impl.cc(975)] Network service crashed, restarting service.
[87737:0404/100606.408548:ERROR:gpu_process_host.cc(979)] GPU process exited unexpectedly: exit_code=4
[87737:0404/100606.475156:ERROR:network_service_instance_impl.cc(975)] Network service crashed, restarting service.
[87737:0404/100606.541941:ERROR:network_service_instance_impl.cc(975)] Network service crashed, restarting service.
[87737:0404/100606.571073:ERROR:gpu_process_host.cc(979)] GPU process exited unexpectedly: exit_code=4
[87737:0404/100606.634663:ERROR:gpu_process_host.cc(979)] GPU process exited unexpectedly: exit_code=4
[87737:0404/100606.692933:ERROR:network_service_instance_impl.cc(975)] Network service crashed, restarting service.
[87737:0404/100606.752381:ERROR:network_service_instance_impl.cc(975)] Network service crashed, restarting service.
[87737:0404/100606.788510:ERROR:gpu_process_host.cc(979)] GPU process exited unexpectedly: exit_code=4
[87737:0404/100606.848845:ERROR:gpu_process_host.cc(979)] GPU process exited unexpectedly: exit_code=4
[87737:0404/100606.848867:FATAL:gpu_data_manager_impl_private.cc(448)] GPU process isn't usable. Goodbye.
zsh: trace trap  ./Applications/Rocket.Chat.app/Contents/MacOS/Rocket.Chat
user@MacBook-Pro/ %

florian-hofmann-1977 · 2022-04-04T08:09:08Z

Same here on M1 MBA

airbenich · 2022-04-04T08:12:42Z

Duplicate to: #2372
@playniuniu Maybe you can close this issue.

kenroyandfamily · 2022-04-04T11:59:26Z

Rocket.Chat 3.8.1 from Mac Desktop app store crashes for me too. iMac (Retina 5K, 27-inch 2020) running macOS 12.1
I downloaded this repo and 3.8.2 is running without issue.

mel-geo · 2022-04-04T12:02:37Z

Same here (intel macbook pro) - crashed after auto-update from mac app store.

jeanfbrito · 2022-04-04T13:05:28Z

Hello, for a workaround please install the Github release version. The issue is with Mac Apple Store and it executable permissions. This needs to be reviewed by Apple and can take some days.
https://github.com/RocketChat/Rocket.Chat.Electron/releases

The issue is only with the Mac Apple Store executable. The same version installed without Apple Store will work as usually.

rmdrabach · 2022-04-04T14:27:57Z

Maybe would be the case for an expedited review...

jeanfbrito · 2022-04-04T14:32:46Z

Maybe would be the case for an expedited review...

Yes, we are working on this. Apple is complaining about some things now. But when they could stop the crashing they didnt test anything. All the problem is with Mac Apple Store publishing that makes the application work differently and makes it crash. The same executable on Github release works if installed by the user. It's complicated...

RashidRysaev · 2022-04-04T15:10:42Z

The issue is only with the Mac Apple Store executable. The same version installed without Apple Store will work as usually.

Thank you, you made my day.

playniuniu · 2022-04-05T05:42:17Z

Fixed with version 3.8.2

ankar84 added the plat: osx label Apr 4, 2022

ankar84 mentioned this issue Apr 4, 2022

Rocket.Chat 3.8.1 fails to start RocketChat/Rocket.Chat#25044

Closed

playniuniu closed this as completed Apr 5, 2022

DimaLapshyn mentioned this issue Sep 14, 2022

Signed app should allow JIT on correct helpers to not crash electron/osx-sign#188

Closed

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MacOS Version 3.8.1 crash on both M1 and Intel MacBook Pro #2373

MacOS Version 3.8.1 crash on both M1 and Intel MacBook Pro #2373

playniuniu commented Apr 4, 2022

mlemnian commented Apr 4, 2022

gufertum commented Apr 4, 2022

sbnmrk commented Apr 4, 2022 •

edited

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airbenich commented Apr 4, 2022 •

edited

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florian-hofmann-1977 commented Apr 4, 2022

airbenich commented Apr 4, 2022

kenroyandfamily commented Apr 4, 2022 •

edited

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mel-geo commented Apr 4, 2022

jeanfbrito commented Apr 4, 2022

rmdrabach commented Apr 4, 2022 •

edited

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jeanfbrito commented Apr 4, 2022

RashidRysaev commented Apr 4, 2022

playniuniu commented Apr 5, 2022

MacOS Version 3.8.1 crash on both M1 and Intel MacBook Pro #2373

MacOS Version 3.8.1 crash on both M1 and Intel MacBook Pro #2373

Comments

playniuniu commented Apr 4, 2022

mlemnian commented Apr 4, 2022

gufertum commented Apr 4, 2022

sbnmrk commented Apr 4, 2022 • edited Loading

airbenich commented Apr 4, 2022 • edited Loading

florian-hofmann-1977 commented Apr 4, 2022

airbenich commented Apr 4, 2022

kenroyandfamily commented Apr 4, 2022 • edited Loading

mel-geo commented Apr 4, 2022

jeanfbrito commented Apr 4, 2022

rmdrabach commented Apr 4, 2022 • edited Loading

jeanfbrito commented Apr 4, 2022

RashidRysaev commented Apr 4, 2022

playniuniu commented Apr 5, 2022

sbnmrk commented Apr 4, 2022 •

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