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Store the received emails' Message-ID in the messages #935

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marien-probesys opened this issue Jan 17, 2025 · 0 comments
Open

Store the received emails' Message-ID in the messages #935

marien-probesys opened this issue Jan 17, 2025 · 0 comments
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@Rigueur
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easy task Good for first time contributors ready ✅ You can work on this! topic: emails All the stuff related to the emails system topic: ticketing All the stuff related to the tickets
Milestone
Version 0.15

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@marien-probesys
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marien-probesys commented Jan 17, 2025 •
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Problem

If a user replies to the email that they sent to open a ticket, the reply cannot be linked to the ticket. So, a new ticket is created.

Solution

Store the Message-ID of the received emails in order to be able to link replies to an email that haven't been sent by Bileto to the correct ticket.

Specifications

In App\MessageHandler\CreateTicketsFromMailboxEmailsHandler, get the Message-ID header of the mailbox email, and add it as an email reference to the created message.
@marien-probesys marien-probesys added easy task Good for first time contributors topic: emails All the stuff related to the emails system topic: ticketing All the stuff related to the tickets labels Jan 17, 2025
@marien-probesys marien-probesys added this to the Version 0.15 milestone Jan 17, 2025
@marien-probesys marien-probesys added the ready ✅ You can work on this! label Jan 30, 2025
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@Rigueur Rigueur

Labels
easy task Good for first time contributors ready ✅ You can work on this! topic: emails All the stuff related to the emails system topic: ticketing All the stuff related to the tickets
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Milestone
Version 0.15
Development

When branches are created from issues, their pull requests are automatically linked.

refs/heads/935-store-the-received-emails-message-id-in-the-messages Probesys/bileto
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@marien-probesys @Rigueur