Newsletter empty

[bobbintb]

Ombi Version:

V 2.1.0

Update Branch:

Stable

Media Sever:

Plex

Media Server Version:

1.4.3.3433

Operating System:

4.2.1 (Debian 4.2.1.102+dfsg2-7ubuntu4) (Docker)

Mono Version (only if your not on windows)

Don't know

Applicable Logs (from /logs/ directory or the Admin page):

N/A

Problem Description:

Newsletter sends but is blank.

Reproduction Steps:

When the newsletter sends, either as a scheduled job or test, I get the newsletter but it is blank, meaning there are no newly added shows or movies. There are no errors in the logs. When I turn the logs up to trace, I see a whole bunch of metadata between the "Api Content Response:" and "Deserialzing Object" for both movies and TV. This metdata pertains to the recently added shows and movies, names of the shows, episodes, descriptions, etc. It is obviously getting the information from Plex but it is not in the email. I tested the connection to Plex in the Ombi settings and it works. I can provide the trace logs if requested but it just contains the show descriptions and other metadata, no errors. It doesn't look useful.

[Ombi-robot]

Hi!
Thanks for the issue report. Before a real human comes by, please make sure you used our bug report format.
Before posting make sure you also read our FAQ and known issues.
Make the title describe your issue. Having "not working" or "I get this bug" for 100 issues, isn't really helpful.
If we need more information or there is some progress we tag the issue or update the tag and keep you updated.
Cheers!
Ombi Support Team

[diedrichg]

It's an open issue that is actively being worked on.

[bobbintb]

Do you have a link? I looked before I started a new issue but did not see any open issues pertaining to this.

[bobbintb]

Why was this closed? I looked through every open issue with the word "newsletter" in it and this is not a duplicate. If so, please link me to it so I can follow progress.

[tidusjar]

I think you can follow this: #1163

[bobbintb]

That's not the same issue as far as I can tell. I don't have an issue sending emails, the emails are blank. Yes, there are other issues with newsletters being blank but mine issue seems to have a different cause. I get absolutely no errors in my case. When I turn on trace login I can see the request in the logs contains all the correct information that should be in the newsletter. The log shows all the new shows and movies but for some reason, they aren't displayed in the email.

[Magikarplvl4]

Duplicate from this one: #1117

[Magikarplvl4]

:)

[bobbintb]

Ok, I did see that issue and I commented on it before I started this as well. It did not look like the same issue but I think that's because there seems to be a lot of others chiming in that aren't experiencing the same problem the OP is. I'll just keep following that issues then. Thanks.

[magefesa]

Same problem here.. Newsletter sent but not multimedia added... Thanks to all contributors, great piece of software