Shared document is empty after multiple people edit it #689
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Same problem with NextCloud 24.0.2 and OnlyOffice 7.5.4, but only with some users. |
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Bug description
We're experiencing problems with nextcloud while editing documents (onlyoffice) - after doing below steps to reproduce end result is that file is completely empty and it's not being saved. We're able to reproduce it and found related errors in the logs.
We noticed the following error when checking Logging in NC admin
Error index Exception: Call to a member function getId() on bool in file '/var/www/nextcloud/apps/files_versions/lib/Storage.php' line 197
Steps to reproduce
Expected behavior
File should not be empty, changes should be saved and preserved.
Installation method
Community Manual installation with Archive
Operating system
Debian/Ubuntu
PHP engine version
PHP 7.4
Web server
Apache (supported)
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
Fresh Nextcloud Server install
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
Default user-backend (database)
Configuration report
{ "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "nc01.doing.ch" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "24.0.4.1", "overwrite.cli.url": "https:\/\/nc01.doing.ch", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "mail_smtpmode": "smtp", "mail_sendmailmode": "smtp", "mail_smtpauth": 1, "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtpauthtype": "LOGIN", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "465", "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "default_phone_region": "CH", "filelocking.enabled": true, "memcache.local": "\\OC\\Memcache\\APCu", "memcache.distributed": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": 6380 }, "log_type": "file", "logfile": "nextcloud.log", "loglevel": 1, "logdateformat": "F d, Y H:i:s", "mail_smtpsecure": "ssl", "onlyoffice": { "verify_peer_off": true, "jwt_header": "AuthorizationJwt" }, "maintenance": false, "app_install_overwrite": [ "integration_whiteboard" ], "theme": "" } }List of activated Apps
`Enabled:
Disabled:
Nextcloud Signing status
No errors have been found.
Nextcloud Logs
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Error: Error response: statusCode:500; headers:{"date":"Thu, 08 Sep 2022 07:49:18 GMT","server":"Apache/2.4.41 (Ubuntu)","strict-transport-security":"max-age=15552000; includeSubDomains","referrer-policy":"no-referrer","x-content-type-options":"nosniff","x-frame-options":"SAMEORIGIN","x-permitted-cross-domain-policies":"none","x-robots-tag":"none","x-xss-protection":"1; mode=block","upgrade":"h2","connection":"Upgrade, close","set-cookie":["oc42z7j8nxyl=qlqabht9fja8uiihj68smka7q0; path=/; secure; HttpOnly; SameSite=Lax","oc_sessionPassphrase=a9umF50snPcloe7Uby23ddECHwyPjFPFjT%2BZ7L5lCdQm347dL6e5KHk%2Fl0BTwticdihf1fllwmMhM8bWznArVB9v4cIiEwSPJmbqyFpcXx%2FeseEIY%2B9JqHVHYXTruwmQ; path=/; secure; HttpOnly; SameSite=Lax","oc42z7j8nxyl=ln8l6a492hicnoqnmq437mu7qk; path=/; secure; HttpOnly; SameSite=Lax","__Host-nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax","__Host-nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict"],"expires":"Thu, 19 Nov 1981 08:52:00 GMT","cache-control":"no-store, no-cache, must-revalidate","pragma":"no-cache","content-security-policy":"default-src 'self'; script-src 'self' 'nonce-a09LcTNGbDk4TGozeFNVZlMxTlkxVTNlNExRV1V5WVh0emdxRW1HaHo5dz06NWJiL3Ntd1FwZmVXcEhWR01nQTZ1SFdJci9CL1pFTWozSHg0WmhESGhacz0='; style-src 'self' 'unsafe-inline'; frame-src *; img-src * data: blob:; font-src 'self' data:; media-src *; connect-src *; object-src 'none'; base-uri 'self';","content-length":"3793","content-type":"text/html; charset=UTF-8"}; body:
The server was unable to complete your request.
If this happens again, please send the technical details below to the server administrator.
More details can be found in the server log.
Technical details
nc_cloud_hidden – A safe home for our data!
at Request._callback (/snapshot/server/build/server/Common/sources/utils.js)
at Request.callback (/snapshot/server/build/server/Common/node_modules/request/request.js:185:22)
at Request.emit (events.js:400:28)
at Request. (/snapshot/server/build/server/Common/node_modules/request/request.js:1154:10)
at Request.emit (events.js:400:28)
at IncomingMessage. (/snapshot/server/build/server/Common/node_modules/request/request.js:1076:12)
at Object.onceWrapper (events.js:519:28)
at IncomingMessage.emit (events.js:412:35)
at endReadableNT (internal/streams/readable.js:1317:12)
at processTicksAndRejections (internal/process/task_queues.js:82:21)
[2022-09-08T07:49:18.167] [WARN] nodeJS - commandSfcCallback backoff limit exceeded: docId = 1513619393
[2022-09-08T07:49:18.180] [WARN] nodeJS - storeForgotten: docId = 1513619393`
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